Sr.Process Associate - Marcom, Sales and Delivery Services

Hello go-getter

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by

The Order Management / Customer Support Specialist is responsible for managing end-to-end order processing, ensuring timely fulfilment, and delivering excellent customer experience. The role requires strong SAP knowledge, supply chain understanding, and the ability to handle customer interactions, queries, and exceptions efficiently.

Order Management

• Manage end-to-end order lifecycles from order creation to delivery and fulfilment.
• Ensure adherence to SLA, KPIs, and Turnaround Time (TAT).
• Monitor order status and proactively resolve delays.

Exception Handling

• Identify and manage exceptions across the order fulfilment cycle.
• Coordinate with internal teams (logistics, warehouse, planning, sales, commercial) to resolve issues.
• Take ownership of escalations and ensure timely resolution.

Customer Interaction & Experience

• Handle customer calls and email communications professionally.
• Address urgent requests, queries, and disputes effectively.
• Ensure high levels of customer satisfaction and experience.

Supply Chain Coordination

• Apply strong supply chain knowledge to support order fulfilment.
• Collaborate with cross-functional teams to ensure smooth operations.
• Understand dependencies such as inventory, shipping, and distribution.

SAP & Reporting

• Utilize SAP for order processing and tracking (T-codes, reports).
• Generate and analyze reports for performance and issue tracking.
• Maintain accurate system data and documentation.

Communication & Coordination

• Maintain excellent communication with internal and external stakeholders.
• Provide regular updates on order status, delays, and resolutions.
• Ensure clarity and accuracy in all communication.
• Circulating Sales Flash to Sales Admin and Sales (Thyrocare and Lifenity).

Reagent order Processing for the Premier customers below

Lifenity

Thyrocare

Manipal

Saideep

Healthmap

• Exports Order Registration and Processing.
• HCL Orders Registration and Processing.
• Arranging Pickup, DC creation and return orders as per D1 form.

Reports Creation

• Sales Flash (daily)
• MIS reports (Order Skewness and Qual Inspection Report) – Monthly
• Webshop Responsibilities (Admin role)

OTIF Creation (Monthly)

• Backorder Working (weekly twice)
• Cross Functional Team co-ordination (warehouse, transportation, procurement, sales).

Your success is grounded in

A University degree.

Around 1-2 years of experience in order processing, logistics, customer service.

Knowledge of ERP software (preferably SAP) and/or educational background in logistics.

Ability to work in a team.

Good communication and Customer service skills.

Open-mindedness and constructive attitude to performed tasks.

Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Gurgaon. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.