Customer Success Manager (APAC)

• Customer Success Manager – Oman (Muscat)
• Job Description - Customer Success Manager

About Uptime AI

• Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize
• operations through advanced analytics and domain expertise.

Role Overview

• We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving
• adoption and ensuring measurable business outcomes from UptimeAI’s platform.
• This role focuses on bridging operations, data, and decision-making—enabling customers to translate insights into actions
• that improve reliability, efficiency, and cost outcomes.
• Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial
• locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of
• ongoing customer support and collaboration.

Key Responsibilities

Customer Engagement & Value Delivery

• Build strong relationships across operations, maintenance, and leadership teams
• Drive adoption of the platform within day-to-day workflows
• Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)
• Track and communicate business impact to stakeholders

Domain & Solution Application

• Understand plant operations, maintenance, and reliability workflows
• Interpret insights and connect them to practical actions and outcomes
• Translate technical findings into clear, business-relevant recommendations

Stakeholder Management & Communication

• Engage with cross-functional stakeholders and align them toward common outcomes
• Communicate effectively across levels — from operators to senior leadership
• Conduct training sessions and enable teams to effectively use the platform

Collaboration & Execution

• Work closely with internal teams (product, data, engineering) to address customer needs
• Support creation of case studies and success stories
• Act as a local coordination point for customer communication and reporting

What Success Looks Like

• Measurable improvements in reliability, efficiency, and operational performance
• Strong adoption across customer teams
• Faster and more consistent decision-making using insights
• Clear demonstration of business value and ROI

Candidate Profile

Must-Have

• Experience in Oil & Gas, Power, Chemicals, or similar industries
• Background in operations, maintenance, reliability, or customer-facing technical roles
• Strong communication and stakeholder management skills
• Structured problem-solving and ability to work independently
• Ability to translate technical insights into business impact narratives

Good-to-Have

• Experience with predictive maintenance, analytics, or digital solutions
• Exposure to customer success, consulting, or SaaS environments
• Familiarity with enterprise systems (SAP, CMMS, historians, etc.)

Additional Information

• Role requires regular on-site engagement with customers in Oman
• Travel may be required
• Candidate should be based in Oman

Why Join Uptime AI

• Work on cutting-edge industrial AI solutions
• Directly influence customer outcomes and business impact
• Be part of a fast-growing, global team

• This role is not just about managing customers it is about driving measurable operational and business outcomes and
• becoming a trusted partner in the customer’s journey toward intelligent, data-driven operations