Operations Manager (Short-Term Rental & Property Management) - #35120

As an Operations Manager, you will take full ownership of the day-to-day operations of the company's boutique short-term rental management and interior design business. You will be responsible for overseeing operations, managing teams, improving processes, and ensuring smooth execution across the business.

The goal of this role is to enable the founders to step away from daily operational tasks, client management, problem-solving, and follow-ups, allowing them to focus on strategic growth and business development.

This role is ideal for someone who wants to take extreme ownership, make decisions, and drive results—not just complete tasks.

Company Profile

Our client is a growing US-based boutique short-term rental management and interior design company that helps property owners maximize the performance of their vacation rental properties. The company combines property management, guest experience, revenue optimization, and design services to create attractive and profitable short-term rental spaces.

Their goal is to provide a hands-off experience for property owners while delivering exceptional guest experiences through efficient operations, thoughtful design, and high hospitality standards.

As the company continues to grow, they are expanding their team in the Philippines and are looking for a passionate, highly motivated, and detail-oriented Operations Manager to become a key leader within the business.

This is an excellent career opportunity for someone who takes extreme ownership, enjoys leading teams and improving processes, and is excited to play a significant role in the growth and success of a dynamic and growing company.

Duties and Responsibilities

·Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors

Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks

Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions

Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed

Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy

Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience

Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries

Oversee guest issue resolution and coach the Operations Coordinators on tone, decision- making, and service recovery

Lead onboarding operations for new properties from signed contract to successful launch

Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent

Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience

Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures

Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations

Support the CEO in scaling the business and onboarding team members as needed

Serve as a thought partner to the CEO, contributing to business planning and growth strategy

Requirements

Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business

Comfortable using tools such as Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo, smart lock systems, and other property management platforms

Exceptional attention to detail and follow-through. With a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner

Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members

Hospitality / customer-first mindset, ensuring our high standards are met for both guests and clients

Excellent written and verbal communication with clients, guests, vendors, and team members

Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding

Strong accountability, initiative, and the ability to identify problems and proactively implement solutions

Comfortable managing multiple properties, priorities, people, and deadlines at once

Strong operational management, problem-solving skills, and calm judgment under pressure

Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth

Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone

Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position

Visit the company's website for more information

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