Administrative Assistant (WORK FROM HOME) - #35119

Company Profile

Our client is an Australian-based accounting firm with a team of highly qualified Chartered Accountants providing expert taxation, accounting, and advisory services. With a strong technical focus and up-to-date regulatory knowledge, they help clients achieve the best possible financial outcomes.

Duties and Responsibilities

• Answer incoming phone calls, transfer calls to the appropriate team members, and take accurate messages when required
• Manage the practice inbox, including triaging emails, filing correspondence, and escalating urgent matters
• Assist in managing partner inboxes, calendars, and phone communications
• Upload and download documents from client portals and internal systems
• Coordinate the distribution of client documents for electronic signature
• Update and maintain accurate client information within the practice management system
• Perform data entry and maintain organized and accurate records
• Provide administrative support to the accounting team as required
• Follow established internal procedures, workflows, and checklists to ensure compliance and consistency
• Support the Practice Manager with workflow coordination and job tracking activities
• Monitor Ignition notifications and promptly alert the Practice Manager of required actions or updates

Requirements

Must-have Skills / Qualification

• Minimum of 2 years of experience in an Administrative Assistant or similar administrative support role
• Experience using accounting software such as Xero or similar accounting systems
• Strong working knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel
• Excellent verbal communication skills and a professional telephone manner, with the ability to confidently handle incoming client calls
• Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities effectively
• Quick learner with the ability to adapt to new software, systems, and processes
• High level of attention to detail and accuracy when managing client information and administrative tasks
• Ability to work independently, take initiative, and proactively resolve issues
• Reliable, accountable, and committed to delivering high-quality work
• Ability to follow established procedures while remaining flexible and adaptable to changing business needs

Personal Attributes

• Professional and reliable
• Positive attitude and strong work ethic
• Trustworthy and able to maintain confidentiality
• Excellent time management and organisational skills

Advantageous or Nice-to-Have Skills/Experience

• Experience working with Australian accounting firms or professional services organisations
• Experience using accounting practice management software such as XPM, FYI, BGL, CAS360, or similar platforms

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