Continuous Improvement Process Specialist

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Continuous Improvement Process Specialist

Scope: Regional

Location: Tultitlan, Mexico

Terms & Conditions: Full time, Local work level terms

The Role

The Continuous Improvement Process Specialist will drive Continuous Improvement (CI) and Process Excellence across HR Operations and Services. This role focuses on optimizing Hire-to-Retire processes, reducing waste, implementing automation, and enhancing operational effectiveness through Lean, Six Sigma, standardization, and digital solutions.

The incumbent will partner with HR stakeholders, technology teams, and service delivery teams to identify improvement opportunities, implement sustainable solutions, and strengthen governance, controls, and performance monitoring.

What you´ll be responsible for

Process Optimization

• Analyze end-to-end Hire-to-Retire processes, specifically Onboarding, Internal Movements, and Separations, to improve efficiency and effectiveness.
• Identify non-value-added activities and implement solutions to eliminate waste.
• Standardize best practices across regions and teams.
• Conduct gap analyses and implement corrective actions.
• Apply Six Sigma methodologies to identify risks and design effective controls.
• Ensure robust process documentation, including SOPs, change registers, controls testing, and audit readiness.
• Identify and implement automation opportunities through Power Apps, Robotics, and AI solutions.
• Promote a digital-first and automation-driven culture.

Continuous Improvement & Automation

• Lead Lean and Six Sigma projects, Kaizen events, and DMAIC initiatives.
• Train and coach teams on Lean methodologies and process improvement tools.
• Drive defect reduction and process capability improvements.
• Use Root Cause Analysis methodologies to identify and eliminate recurring issues.
• Design and implement touchless process solutions leveraging automation and AI.
• Partner with HR Technology and IT teams to develop business intelligence and reporting solutions.

Stakeholder & Cross-Functional Collaboration

• Collaborate with HR stakeholders across multiple countries to drive process improvements and change initiatives.
• Facilitate governance forums, workshops, and process performance reviews.
• Work closely with HR Technology, IT, Procurement, and other business enablers to deploy fit-for-purpose solutions.

Performance Monitoring

• Define, measure, and track KPIs for HR Operations and Services.
• Develop dashboards and management reports to provide leadership visibility.
• Conduct external benchmarking using organizations such as APQC, Gartner, NelsonHall, and other industry sources to identify best practices and improvement opportunities.

What We Are Looking For?

Experience & Qualifications

• 6–9 years of experience in Continuous Improvement, Operational Excellence, or Process Excellence roles.
• Bachelor's degree in Business, Operations, Engineering, or a related field.
• Master's degree preferred.
• Experience within HR Shared Services, Global Business Services, or HR Operations environments.
• Demonstrated experience across Hire-to-Retire processes.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with automation technologies, robotics, process digitization, or AI-enabled solutions.

Skills

• Strong analytical and problem-solving capabilities.
• Strong project management and stakeholder management skills.
• Experience with Workday and workflow management tools.
• Knowledge of business intelligence, reporting, and analytics tools.
• Strong communication and facilitation skills.
• Ability to work effectively across global and cross-functional teams.

Desiraable

• Experience with HR platforms such as SAP, Workday, UKG, Dayforce, or Kronos.
• Experience in Global Business Services or Shared Services environments.
• Project Management certification or formal PMO training.

What You Can Expect

• Opportunity to lead high-impact transformation and continuous improvement initiatives across HR Operations.
• Exposure to regional and global stakeholders in a collaborative environment.
• Hands-on experience with automation, robotics, AI, and digital transformation projects.
• A role with visibility to leadership through KPI management, governance, and process excellence programs.
• Continuous learning and development in Lean Six Sigma, operational excellence, and HR transformation.
• A culture that values ownership, collaboration, innovation, and continuous improvement.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.