Customer Service Coordinator, Apprentice

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. As an Apprentice Customer Service Coordinator, you will support the Customer Service team in delivering high‑quality service to French and international customers. Under the supervision of the Head Of Customer Service EMEA & APAC, you will gradually learn to handle after‑sales requests, coordinate with internal departments, and contribute to customer satisfaction. This apprenticeship includes structured training on our products, tools, and processes. Key Responsibilities During the apprenticeship, responsibilities will be progressively assigned based on training and skill development. Customer Support & Communication Assist in providing information and basic support to French and international customers for after‑sales service requests Learn to act as a liaison between customers and internal departments (technical, R&D, quality, logistics, accounting, etc.) Support senior coordinators in managing customer inquiries and follow‑ups Technical & Administrative Support Participate in identifying parts to be replaced and learn to conduct simple technical diagnostics Assist in preparing quotes under supervision Support the processing of orders for parts, repairs, warranty claims, equipment loans, exchanges, and restocking Learn to create invoices or credit memos Logistics & Operations Help track shipments and prepare basic customs documentation Assist in arranging pickups and coordinating with logistics partners Quality & Continuous Improvement Contribute to monitoring trends in repairs and parts requests Support reporting of product defects to Quality, Production, and suppliers Participate in internal improvement initiatives as part of the learning process Qualifications Bilingual in English (spoken and written) Interest in customer service and technical environments Strong interpersonal skills, customer‑oriented mindset, and willingness to learn Comfortable with IT tools; experience with ERP systems is a plus but not required Curiosity, adaptability, and motivation to develop technical and operational skills What we offer At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: Hybrid work policy with remote flexibility Comprehensive health benefits to support you and your family. Opportunities for internal mobility and career advancement A collaborative, international work environment driven by innovation. Employee events and initiatives that foster community and creativity. Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. A strong focus/emphasis on work-life balance L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs. Our values are the convictions that we consider to be particularly important to us, those that constitute our essential points of reference, that we use to make our most crucial choices, and that therefore largely guide our actions and behavior. We are: Passionate: - Act with optimism and determination - Give your best to deliver the best quality - Commit to achieve your goals Creative: - Challenge the status quo - Value all ideas - Be open minded & embrace changes Courageous: - Choose the best versus the easiest - Take measured risks - Take and assume responsibilities Connected: - Act as a team - Respect everyone and enrich each other - Understand and bond with partners Learn more about our vision, our team, and our culture at careers.l-acoustics.com