Outbound Sales Specialist

Turn conversations into conversions. Drive revenue through every customer touchpoint.

Department: Customer Experience & Revenue

Type: Full-Time | Remote

Reports To: Customer Service Manager

ABOUT AJ MEDIA

We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.

THE OPPORTUNITY

As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.

WHAT YOU'LL DO

• Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
• Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
• Identify upsell and cross-sell opportunities based on customer purchase history and preferences
• Partner with the retention team to align outbound messaging with active promotions and campaigns
• Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
• Hit and exceed weekly/monthly sales targets and KPIs
• Collect and relay customer feedback to marketing and product teams to improve offers

Requirements

WHO YOU ARE

• You've got 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
• Can hit our monthly quota - competitive enough to improve the quota every month
• You're a natural communicator — warm, persuasive, and genuinely curious about the people you talk to
• You thrive with targets and you're not afraid of rejection — you see every 'no' as data
• You're tech-savvy with CRM tools, helpdesks, and sales platforms
• You can think on your feet, handle objections smoothly, and adapt your tone across channels
• You bring energy, accountability, and a competitive drive to everything you do

BONUS POINTS IF YOU HAVE

• Experience in DTC ecommerce brands (Sales team) or high-growth startups
• Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall
• Track record of exceeding sales quotas in a remote environment

Benefits

WHY JOIN US

• Uncapped commission — your earnings grow with your performance
• Work with a fast-moving, results-obsessed team building category-defining brands
• Clear career path into senior roles
• 100% remote — work from wherever you do your best work
• Competitive salary + commissions
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators