Senior Community Manager

Reporting to: VP of Community

ROLE OVERVIEW

• Rwazi’s Community function represents the human surface area of the company — contributors, mappers, enterprise clients, and ecosystem partners.
• The Senior Community Manager owns ecosystem strategy.
• This role defines how these groups connect, interact, and reinforce one another within the broader Rwazi network.
• Community at this level is not messaging.
• It is network architecture.
• The Senior Community Manager ensures Rwazi’s ecosystem compounds in trust, density, and strategic value over time.

CORE MANDATE

The Senior Community Manager is accountable for

• Designing the structure of Rwazi’s ecosystem
• Strengthening relationships across users, mappers, clients, and partners
• Creating cross-node interaction within the network
• Increasing ecosystem resilience and loyalty
• Protecting long-term trust capital

This role builds durable relational infrastructure.

KEY RESPONSIBILITIES

ECOSYSTEM ARCHITECTURE

• Define how contributors, enterprise users, and partners interact
• Design structured engagement models across stakeholder groups
• Create pathways for collaboration and shared value
• Reduce ecosystem fragmentation

MULTI-STAKEHOLDER RELATIONSHIP STRATEGY

• Maintain strong relationships across core ecosystem segments
• Identify trust gaps or sentiment risk early
• Develop structured communication strategies per segment
• Balance enterprise professionalism with grassroots authenticity

COMMUNITY-TO-PRODUCT FEEDBACK LOOPS

• Surface structured ecosystem insights to Product and Leadership
• Identify recurring friction patterns across stakeholders
• Translate ecosystem signals into strategic adjustments

IDENTITY & NARRATIVE STEWARDSHIP

• Strengthen Rwazi’s identity within its network
• Develop rituals, recognition systems, and shared milestones
• Protect tone, positioning, and relational clarity

STRATEGIC EXPANSION SUPPORT

• Support VP of Community in scaling ecosystem footprint
• Evaluate new market or segment entry from a network perspective
• Identify ecosystem-driven growth opportunities

ROLE IMPACT

Strong performance results in

• Higher ecosystem cohesion
• Increased stakeholder loyalty
• Stronger cross-network referrals
• Reduced churn across contributors and clients
• Greater long-term defensibility

This role strengthens Rwazi’s human moat.

WHAT THIS ROLE IS NOT

• Not delivery operations
• Not reactive support
• Not transactional messaging
• Not community engagement for engagement’s sake

This role requires structured ecosystem thinking.

QUALIFICATIONS AND PROFILE

We are looking for individuals who demonstrate

• 6–10+ years in community, ecosystem, or network leadership roles
• Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks)
• Strong relationship-building ability across different stakeholder types
• Strategic thinking around network effects
• Analytical comfort with retention, density, and ecosystem health metrics
• Executive communication clarity

Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms.

CULTURAL FIT

We value leaders who

• Think long-term about trust capital
• Balance warmth with strategic discipline
• Operate without ego but with authority
• Care about ecosystem integrity
• Prefer durable systems over reactive fixes

HOW CANDIDATES ARE EVALUATED

Candidates are evaluated based on

• Their ability to design and scale ecosystem structures
• Evidence of strengthening multi-sided networks
• Clarity in handling stakeholder complexity
• Structured thinking around community health metrics
• Strategic maturity in managing trust across groups

SUMMARY

• The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners.
• This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.