Part-time Patient Services Representative (74025)

## Description

**Patient Services Representative, Part-time**

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata. PA. OAL is a progressive practice that prides itself on quality service and patient care.

**Job Description**

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits. This position has a unique schedule working evenings and weekends on a part-time basis at our Orthopedic Urgent Care in our Lancaster location.

**Essential Functions:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Greet patients and visitors in a prompt, courteous and helpful manner
2. Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff
3. Prepare and distribute appropriate paperwork to the patient for signature and completion
4. Contact billing for inquiries from the patient
5. Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
6. Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
7. Stocking stations when required
8. Verify demographic and insurance information and update as necessary in EMR
9. Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
10. Verify current information for upcoming appointments.
11. Complete daily reminder calls for patient appointments
12. Scanning of patient medical documents for Intake, as directed or required
13. Complete and verify meaningful use fields are completed for compliance
14. Collect appropriate copays and Medical Records fees
15. Obtain HIPPA release documentation, verification of identity for Medical Records
16. Update insurance if missing or inaccurate from EMR system and report to billing.
17. Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
18. Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
19. Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
20. Keeping records of money collected. Balancing receipts at the end of shift
21. Other duties as assigned.

## Qualifications
**Required Education and Experience:**

• High school diploma or GED is required.
• Minimum one year of customer service is required

**Preferred Education and Experience:**

• Medical background preferred
• Associate’s and/or a Bachelor’s Degree is preferred.
• Strong computer skills
• Good communication skills

OAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact Human Resources at [[email hidden]](mailto:[email hidden]).