Tag & Title Specialist

Description

• WHY [The role of Tag & Title Specialist is so important]
• The tag and title specialist serves as the final reviewer of an automotive transaction,
• overseeing the completion of the sale process in accordance with state regulations.
• Their role is crucial in ensuring all documentation is accurate and finalized.
• HOW [Will the Tag & Title Specialist make their main CONTRIBUTION]

• Facilitate the processing of retail tag and title work.
• Effectively oversee and manage the DMV inventory.
• Ensure that all dealer plates are properly accounted for and adhere to legal regulations.

MEASURING PERFORMANCE [How the contribution will be measured]

We believe each person needs to be able to measure their performance. To this end, the metrics you will own are

• Utilizing Schedule 1 and the DLR DMV Dashboard to ensure Florida tag and title work is completed within 25 days.
• Using DLR DMV inventory dashboard as well as monthly audits of plates to manage inventory.
• Dealer plate audits are performed monthly and are completed within two days following the audit.

WHAT [The Tag & Title Specialist typically does to fulfill the WHY and HOW] ADDITIONAL CLARITY

While not exhaustive, the following are some of the areas in which you will invest time

• Verify Driver License match DLR DMV
• Verify Insurance matches DLR DMV
• Verify Buyer's Order Matches DLR DMV
• Verify Title/MSO is complete and accurate
• Upload required documents through DLR DMV and submit them to the state.
• Upload final DMV Documents to Deal Jacket through F&I Desking.
• All out-of-state is reviewed, uploaded, & submitted through DLR50.
• Utilize the DLR Dashboard in FL DLR & DLR50 to track the status of deals.
• Process courtesy deliveries and verify paperwork is accurate and vehicle is delivered.
• Post courtesy delivery payments.
• Responsible for plate assignments to F&I.
• Responsible for monthly dealer plate audits.
• Maintain DMV Inventory through DLR DMV.
• Review and submit fleet/government documents to the local DMV office.
• Answer and assist retail customers' questions and concerns.
• Update and maintain tag and title issue log daily.
• Issue customer title work refunds within 10 days of completion of title work.
• Send an accurate night report daily.
• Post daily DLR DMV Report.
• Review & Maintain schedule 1 weekly.
• Adhere to the daily processing requirements to ensure deadlines are met.
• Communicate effectively with tag & title team regarding issues during weekly meetings.
• Communicate effectively with the accounting manager when deadlines are not met.
• Communicate daily with finance and sales to effectively resolve outstanding issues.
• Communicate regularly with the Accounting Manager through 1:1 Meetings
• Attending monthly accounting meetings.
• Attending any additional meetings as requested by the Accounting Manager.

Qualifications

Tag & Title Experience Required

• Experience in Reynolds and/or Tekion preferred
• Must be over 18 years of age
• Experience in Microsoft Office products preferred
• Valid Drivers License