About The Role

Description

An Alcohol Monitoring Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in our Dallas office.

ESSENTIAL FUNCTIONS

o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.

Qualifications

Two (2) years of customer service experience.
Must be fluent in English and Spanish (speaking, reading, and writing)
Ability to translate and interpret information accurately when needed

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