Quality Oversight Specialist

Description

• The Quality Oversight Specialist supports agency-wide quality assurance, internal review, and oversight
• activities within the Planning & Evaluation Department.
• This role is responsible for supporting program reviews, internal audits, documentation monitoring,
• corrective action tracking, and quality improvement processes across programs and service lines. The
• Specialist works closely with program teams and leadership to ensure documentation, service delivery,
• and reporting align with regulatory, contractual, and internal quality standards.

Key Responsibilities

• Support internal audits, quality reviews, and monitoring activities across programs
• Review program documentation and records for quality, accuracy, and compliance with

standards

• Assist in preparing materials for internal and external audits and monitoring visits
• Support tracking of findings, recommendations, and corrective actions
• Maintain review tools, templates, and documentation systems
• Assist with internal case review and incident review workflows
• Support data collection and reporting related to quality and oversight activities
• Coordinate with program staff to support timely responses to review findings
• Participate in continuous improvement initiatives and quality projects
• Help monitor trends and recurring issues to inform oversight planning
• Support training and technical assistance related to documentation and quality standards
• Maintain organized records and tracking systems for audits, reviews, and corrective actions

Compensation & Benefits

• Generous paid time off, paid holidays, NYS Paid Sick Time, and personal days
• 403(b) retirement plan with annual discretionary employer contribution
• Comprehensive medical coverage (medical, dental, vision, behavioral health, and flexible

spending accounts)

• Tuition reimbursement and access to specialized training and continuing education

opportunities

• Agency- and employee-sponsored life insurance, and short- and long-term disability coverage

Qualifications

• Bachelor’s degree in social work, public health, public administration, human services, or related

field (Master’s preferred)

• 2–4+ years of experience in quality assurance, program review, compliance support, or related

functions

• Experience in nonprofit, healthcare, behavioral health, or human services settings
• Familiarity with documentation standards, program monitoring, and quality processes
• Strong organizational and attention-to-detail skills
• Ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Comfort working with data systems and documentation platforms
• Ability to work collaboratively across teams and departments