Volunteer Manager

## Description

**VIA Health Partners** is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. **We are a people first organization** whose funds go to serve our mission.

**Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.**

**We provide excellent benefits including:**

• **Medical, Vision, and Dental plans through BCBS**
• **28 days of Paid Time Off**
• **Excellent mileage reimbursement rate**
• **403b Retirement plan with matching**
• **Focused programs honoring Veteran patients**
• **Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)**
• **Best Orientation and Onboarding program you’ve experienced**
• **Seasoned Hospice leaders guiding your career growth**

**Essential Functions**

• ***Volunteer Management***
• Assigns and manages volunteers in direct patient/family categories.
• Responsible for the recruitment, retention, and recognition of volunteers in the team area.
• Coordinates general volunteer training, continuing education, and support programs in the area.
• Maintains an updated patient/volunteer assignment list.
• Supervises and annually evaluates all area direct patient/family volunteers, including field competencies.
• Continuous communication with Volunteer Information Coordinator and VSD team with regard to volunteer status.
• Maintains productive and professional relations with social workers on assigned teams.
• Participates in interdisciplinary team conferences (IDT) and special case conferences.
• Ensures direct patient/family support volunteers comply with Medicare and Medicaid Services; N.C. Department of Facility Services and ACHC requirements when assigned to patient/family.
• Ensures Volunteer POC is identified when volunteer is assigned; that volunteers are compliant with POC, and that required documentation supports VPOC.
• Supervises volunteer team representatives.
• Compliance with all regulations.
• Participates in VSD meetings and improvement processes.
• Assists with the annual volunteer appreciation event.
• Submits at least one article for each quarterly volunteer newsletter.
• ***Teen Volunteer Program***
• Responsible for the recruitment, retention, and recognition of teen volunteers.
• Coordinates volunteer teen training and on-going education.
• Supervises and annually evaluates teen volunteers, including field competencies.
• Fosters relationships with private and public schools, community churches and long-term communities to recruit volunteers and promote community awareness.
• ***KidsPath™***
• Assigns and manages direct patient/family and special skills volunteers working with KidsPath**™** patients.
• Responsible for the recruitment, retention, and recognition of KidsPath**™** volunteers.
• Coordinates general volunteer training, continuing education and support programs as needed.
• Maintains an updated patient/volunteer assignment list.
• Supervises and annually evaluates all direct patient/family KidsPath**™** volunteers, including field competencies.
• ***Volunteer Newsletter***
• Responsible for the creation, publication, and distribution of the quarterly volunteer newsletter.
• ***LDHH-Huntersville/Southminster***
• Coordinates and facilitates special volunteer events and projects, manages holiday programs for Hospice House.
• Coordinates volunteer services from communities of faith and other special groups.
• Handles all volunteer specific related duties of LDHH.
• ***Volunteer Appreciation Event***
• Responsible for the development of the annual volunteer appreciation event, including program, volunteer and staff invitations, menu, and entertainment (as appropriate) with the help of the VSD team members.
• ***May perform other duties as required.***

## Qualifications
**Minimum Qualifications**

• Bachelor’s degree in related field of experience (such as Human Resources, Human Services or Recreation); or the equivalent combination of education, technical certifications, training, and work experience.
• Minimum of 2 years related experience, preferably in Health Care, Hospice and/or Home Health Care. Management experience in volunteer programs required. Understanding of Hospice and/or Home Health Care policies and procedures preferred.
• Certification in non-profit management preferred.
• Proficiency in Microsoft Office is required.