About The Role

🚀 Head of Client Operations (Cold Email & Client Delivery) – Remote

Position Type: Full-Time, Remote

Working Hours: Flexible (Aligned with U.S. Client Time Zones)

🔥 About the Role

At Pavago, one of our clients is hiring a Head of Client Operations to take full ownership of client delivery, campaign performance, retention, and operational execution inside a fast-moving outbound lead generation environment.

This is not a passive account management or project coordination role.

You will own

client outcomes
campaign performance
retention and churn prevention
delivery quality
operational systems
execution accountability

You’ll work directly with the founder while operating in a scaling startup environment where

systems evolve quickly
priorities shift fast
execution matters more than theory

This role requires someone who can

solve problems independently
fix campaigns hands-on
improve systems continuously
manage clients confidently
operate comfortably in ambiguity

If you thrive in startup environments and can own delivery end-to-end — this role is a strong fit.
🎯 What You’ll Own

Client Ownership & Retention

Manage a portfolio of 20–30 client accounts
Act as the primary point of contact for all delivery and performance conversations
Lead:
client check-ins
strategy discussions
escalation handling
performance reviews
Build strong client relationships and proactively manage expectations
Identify risks early and prevent churn before it happens
Own:
client satisfaction
retention
long-term account health

Campaign Performance & Delivery

Diagnose and improve underperforming cold email campaigns
Troubleshoot:
deliverability issues
inbox placement problems
low response rates
poor list quality
weak messaging
Quality-check campaigns before launch
Continuously optimize campaigns for:
deliverability
engagement
reply rates
conversions
Ensure clients consistently receive measurable outcomes

Hands-On Cold Email Execution

Personally improve and refine outbound messaging when needed
Optimize:
subject lines
offer positioning
call-to-actions
email sequencing
Improve inbox placement and campaign infrastructure
Work directly within tools such as:
Apollo.io
Smartlead.ai
Instantly.ai
Support troubleshooting and campaign recovery during performance issues

Systems, SOPs & Operational Scaling

Build and improve operational systems as the company grows
Create scalable playbooks and delivery workflows
Track and improve:
SLAs
client health
delivery quality
operational efficiency
Focus on practical execution and iteration — not overengineering
Continuously improve workflows as scale increases

Cross-Functional Execution

Collaborate closely with:
outreach teams
developers
infrastructure teams
leadership
Coordinate on:
technical issues
automation problems
infrastructure reliability
campaign execution
Maintain full visibility into:
client performance
delivery risks
operational bottlenecks

📊 What Success Looks Like

High client retention and low churn
Strong campaign deliverability and response rates
Clients consistently achieving measurable outcomes
Problems identified and resolved before escalation
Operational systems improving as the company scales
Leadership confidence in execution reliability

🧠 What Makes You a Strong Fit

You’ve operated inside early-stage or scaling startups
You take ownership without needing constant direction
You thrive in fast-moving, imperfect environments
You focus on solving problems quickly and practically
You communicate confidently with founders and clients
You can zoom in on campaign execution and zoom out on systems simultaneously
You prioritize outcomes over process theater

✅ Must-Have Requirements

Experience

Proven experience owning:
client operations
client delivery
account performance
operational execution
Background in:
cold email agencies
outbound lead generation
high-volume outbound environments
startup operations

Technical & Operational Skills

Deep understanding of:
cold email strategy
inbox placement
deliverability
outbound copywriting
outbound infrastructure
Ability to personally troubleshoot and fix campaigns
Strong understanding of:
APIs
automations
operational workflows
data flows
Comfortable using AI tools such as:
ChatGPT
Claude
AI workflow systems

Communication & Leadership

Strong client communication and relationship management skills
Able to manage difficult conversations and performance expectations
Comfortable operating independently in remote environments
Strong operational judgment and decision-making ability

⭐ Nice to Have

Experience scaling client delivery teams
Experience working directly with founders
Familiarity with:
outbound infrastructure
domains
DNS setup
email warming systems
Experience in growth-stage startup environments
Exposure to:
RevOps
automation systems
outbound analytics

🛠️ Tools & Platforms

Apollo.io
Smartlead.ai
Instantly.ai
ChatGPT / AI Tools
CRM platforms
Slack
Google Workspace
Automation & API tools

📅 What a Typical Day Looks Like

Review client campaign performance and account health
Troubleshoot deliverability or messaging issues
Improve outbound copy and campaign structure
Meet with clients to review performance and expectations
Coordinate with outreach and technical teams
Build or improve operational workflows and SOPs
Resolve escalations and proactively identify risks

In short

You own client outcomes, campaign performance, retention, and operational delivery inside a fast-scaling outbound environment.
📈 Key Metrics for Success (KPIs)

Client retention and churn reduction
Campaign deliverability and reply rates
Client satisfaction and account health
SLA adherence and delivery consistency
Speed of issue resolution
Overall impact on client results and revenue retention

🌟 Why This Role Stands Out

Full ownership across delivery and client success
Direct impact on retention, growth, and revenue
Work directly with the founder
Opportunity to build operational systems from the ground up
High-autonomy role with measurable business impact
Clear growth opportunities into:
COO
Head of Operations
Growth Operations leadership
Client Success leadership

🧪 Interview Process

Initial Screening
Founder Interview
Final Discussion
Offer & Onboarding

👉 Apply Now

If you

can own client outcomes end-to-end
know how to fix cold email campaigns hands-on
thrive in startup environments with fast execution
enjoy building systems while operating daily in delivery

this is a strong opportunity to operate at the core of a scaling outbound business.

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