BPO Process Trainer (McKinley)

Work Setup: Onsite (McKinley, Taguig)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Training

We’re looking for a BPO Trainer who can deliver engaging training, strengthen team capabilities, and drive operational success through learning.

Non-Negotiable Requirements

• Experience supporting international travel accounts
• At least 2 years of BPO Process Trainer experience is required
• Handling Expedia account is required.

Key Responsibilities

• Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
• Coordinating training schedule based on training requirements
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles.
• Usually generates and initiates own workload and doesn’t need instructions or guidelines.
• Might also supervise work of less experienced professionals providing professional expertise and taking responsibility for the end product.
• Positions at this level are expected to significantly improve the day-to-day activities/processes.