About The Role

Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.

Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
Excellent English communication
At least 3 years experience in contact center/customer care
At least 2 years tenure in Supervisory role
Strong leadership, English skills, and workflow management
US night shift, tool proficiency, high call volume comfort
US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
System building, large team leadership, persuasion skills.

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