Customer Service Representative (Financial) - Cebu City

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least 2 years in College with no back subjects
• Must have at least 24 months of solid BPO experience OR 12 months of Financial BPO background
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP