Process Trainer (MOA Pasay)

Function: Training

Requirements

• At least 2 years in college (No back subjects)
• Minimum 2 years in BPO with at least 1 year as Process Trainer (Financial, Healthcare, or Insurance)

Job Responsibilities

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations