About The Role

Availability : Must be amenable to start ASAP

Monitor real-time data and daily operations to achieve performance goals.
Analyze live metrics to identify trends, challenges, and improvement opportunities.
Work with teams to adjust schedules and resources based on current data.
Prepare detailed performance and exception reports for management.
Support implementation of strategies to enhance service quality and operations.
Collaborate with stakeholders to promptly resolve operational issues.
Document activities accurately following company policies and procedures.

At least 12 months of experience in real-time analysis, workforce management, or operations monitoring
Finished at least senior highschool level education
Strong analytical skills and expertise in Microsoft Excel and various data tools
Excellent communication and interpersonal skills
Able to work onsite in Makati with flexible hours to support the company's dynamic operations
Ability to multitask and perform under pressure

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Real Time Analyst (Makati)