Patient Admissions Coordinator

Description

JOB SUMMARY

• Embraces the vision of Patient Financial Services: "To provide highly regarded and desirable Patient Financial
• Services that are caring, honorable, and innovative." Under the direction of the Patient Financial Services Supervisor,
• the Patient Admissions Coordinator maintains proficient emergency registration as well as various inpatient and
• outpatient registration. Engages in efficient processing of assigned tasks and projects while providing an exceptional
• level of customer service for all hospital customers. Provides multiple patient financial services in the form of: timely
• and accurate patient registrations, existing patient system demographic, insurance data updates, basic payment
• collections, and engagement in quality assurance and process accuracy.

ESSENTIAL FUNCTIONS

Registration

• Registers patients in a timely and effective manner, while maintaining a high level of attention to detail with data

• entry. Audits visits for completeness. Ensures that paperwork and documentation are collected when appropriate; i.e.
• ID, insurance, consent, physician order, name change information, advance directives, etc.

• Identifies compliance of orders, including CPT and ICD-10 codes, along with other requirements per policy. If an

order is identified as incomplete, contacts the physician's office to obtain the necessary information.

• Protects and ensures the confidentiality of patient information, especially when delivering paperwork to the

appropriate department.

• Follows federal, state, and any other legal guidelines such as EMTALA or HIPAA with regards to job functions.
• Coordinates with internal departments such as Utilization Review for the appropriate status of patients as well as

collecting any legally required documentation.

Customer Service and Communication

• Meets the needs of all customers to enhance communication, way-finding, and access to available services at St.

John's Health and affiliated facilities.

• Able to field questions and/or issues to the appropriate person or department. Communicates effectively, and

presents a confident and friendly demeanor with all customers internally and externally.

• Performs duties according to the Scope of Service for Patient Access.
• Continuously contributes to an extraordinary patient and customer experience throughout St. John's Health.
• Comfortable providing registration service for patients in pain, distress, or a traumatic situations; whether it be at the

main emergency entrance of bedside.

Financial Services

• Collect patient financial obligations such as copays or estimated liability at time of discharge/check out.
• Applies collected amounts to the appropriate patient account, ensures cash is given to the appropriate staff member

for bank deposit, and delivers receipts to the Cash Posting Team for reconciliation.

• Connects the patient with Financial Navigation for more complex financial discussions.
• Collect appropriate forms and patient signatures in relation to financial obligations, i.e. Patient Responsibility

Waiver, Important Message from Medicare/TRICARE, etc...

Teamwork

• Represents, facilitates, and elevates team success within Patient Financial Services, and St. John's Health as a

whole.

• Assists Supervisor or Manager with various special projects as needed.
• Collaborates with other departments such as Utilization Review, Case Management, Nursing Units, Patient

Assistance, etc., as needed, when additional information from the patient is necessary.

• Is clocked in and ready to take patients or carry out job responsibilities right at the start of shift. General expectation

is to be clocking in 5 minutes prior to shift.

Problem Solving and Improvement Activities

• Autonomously applies sound judgment to solve operational problems, appropriately following up with team

• members and leadership to address. Participates in the launch, development, implementation, and control of
• improvement projects.

• Adheres to and practices in St. John's Health Corporate Compliance Program, and participates in Performance

Improvement activities.

• Seeks and implements improvement projects directly related to patient admission functions.

Communication

• Support and backup the general switchboard function for St. John's Health. Call inbound to the hospital general line

should be handled in a professional and courteous manner and connected promptly with requested connection.

• Respond appropriately to all applicable emergency response situations (aka Code scenarios) such as local

disasters, bomb threats, fires, etc.

• Monitor alarm panel and respond appropriately and quickly to resolve. This may involve overhead paging, calling

appropriate staff or local emergency services.

JOB REQUIREMENTS

Minimum Education

• Required:High School Degree or GED equivalent.
• Preferred:Associates or Bachelors Degree, medical terminology certification or proven knowledge of medical terminology, other
• relevant professional certifications.

Minimum Work Experience

• Required:Must be able to read, write and speak English fluently. Prior Front Desk or Business Office experience. One year or
• more of strong customer service experience.
• Preferred:Prior healthcare experience.

FUNCTIONAL DEMANDS

Working Conditions

• Varying shifts, primarily on weekends, within a 24/7 department. On-site hospital emergency access area position.
• Frequent interruptions and stressful situations. Contact with patients, co-workers and community members under a
• variety of circumstances. Must be on-site at the St. John's Health campus or other facilities to fulfill the responsibilities
• of this role.

Physical Requirements

• 60 to 80% of day sitting and computer use. Medium phone usage. Intermittent standing and walking. Ability to
• lift/push/pull 20 pounds.
• Direct Reports:None
• Reports to: Sr. Business Relationship Manager
• Internal & External Contacts:Patients, patient's family members, members of the community, physicians, nurses, St. John's Health staff, Fire/EMS,
• Law Enforcement Officers and vendors.

LEADERSHIP CAPABILITIES

Attention to Detail

• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access

Priority Setting

• Spends his/her time and the time of others on what's important
• Quickly zeros in on the critical few and puts the trivial many aside

Time Management

• Uses his/her time effectively and efficiently
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others

Composure

• Avoids becoming defensive or irritated when times are tough
• Maintains balance when the unexpected happens

Interpersonal Skills

• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact

Organizing

• Can coordinate multiple activities and resources at once to accomplish a goal
• Arranges information and files in a useful manner