Case Management Assistant - Bilingual (Spanish/English)

Core-VA Solutions is seeking a detail-oriented and compassionate Case Management Assistant to provide essential remote support. This role plays a critical part in ensuring individuals receiving long-term care services have timely access to the resources, supports, and documentation they need. The ideal candidate is bilingual in Spanish and English , highly organized, and passionate about serving individuals with disabilities and their families. Experience in a health or human services setting is strongly preferred.

Key Responsibilities

• Organize and maintain case files , records, service plans, and related documentation while ensuring compliance, confidentiality , and secure handling of sensitive information.
• Schedule and coordinate appointments, referrals, service authorizations, annual reviews, and follow-ups to ensure timely access to services and supports.
• Act as a liaison between clients, families, service providers, and community organizations — facilitating communication in both English and Spanish as needed.
• Assist in developing, monitoring , and updating individualized service plans , tracking deadlines, renewals, and progress to keep the case management team informed.
• Monitor compliance with state, and agency-specific regulations for service delivery and documentation standards.
• Collaborate with healthcare providers, therapists, and service coordinators to ensure clients receive holistic, person-centered care .
• Prepare and submit reports on client progress, service utilization, and outcomes to maintain compliance and transparency .
• Support case managers in resolving care-related concerns and addressing barriers to accessing required services.
• Communicate effectively with Spanish-speaking clients and families , providing interpretation and translation support to ensure equitable access to services.
• Provide feedback to improve workflows , service delivery processes, and overall client satisfaction .

Requirements

Experience

• 2 years of proven experience as a Case Management Assistant or in a similar administrative role .
• Experience with scheduling, documentation, reporting , and coordination tasks in a healthcare or social services setting.

Skills & Other Requirements

• Bilingual – Spanish and English required (written and verbal).
• Experience working with US-based clients is required.
• Strong organizational skills with meticulous attention to detail.
• Proficiency in case management software, Microsoft Office, or similar tools.
• Excellent interpersonal and communication skills with a client-first mindset.
• Ability to maintain strict confidentiality and handle sensitive information with professionalism.
• Ability to work both independently and collaboratively in a fast-paced environment.

Benefits

What we offer

• Starting rate: $7/hour (based on experience and qualifications)
• 100% remote / work-from-home setup
• Paid time off (PTO)
• US public holidays observed
• Training and support system to help you build confidence and work independently
• A collaborative, respectful work environment — we value trust, autonomy, and open communication
• Long-term opportunity with a stable and growing agency