Analyst II - Operations (R-19086)

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Location: Turbhe, Navi Mumbai

Business Unit: CBIG (Credibility Business Insights Group)

Function: Operations

Key Responsibilities

• Engage with senior client stakeholders (CEOs, CFOs, VPs, etc.) to understand business/financial performance, conduct management discussions, and maintain accurate documentation of all interactions.
• Resolve customer issues and queries by coordinating across internal teams and sales, ensuring adherence to SLAs/SOPs and delivering timely, high‑quality solutions.
• Support sales teams through product explanations, presentations, data extracts, onsite assistance (if required), and handling specialized product-related queries.
• Review and validate reports prepared for SMEs and corporates, ensuring accuracy, process compliance, and adherence to timelines and quality standards.
• Perform complex financial and business analysis, contribute to rating assignments, participate in rating committees, and engage in product enhancement discussions.
• Drive process improvements by ensuring MIS updates, adding value to reports, collaborating on cross-functional projects, and enhancing overall reporting quality.

Key Requirements

• CA/MBA with 8+ years of experience, strong communication skills, MS Office proficiency, industry knowledge, and willingness to travel.
• Engage with senior client stakeholders (CXOs, Directors, Proprietors) for business and financial discussions, query resolution, and product support.
• Review financial reports, analyze financial statements, perform credit assessments, and contribute to rating decisions.
• Coordinate with internal teams (sales, report preparation, customer support) to ensure timely, accurate, and high-quality deliverables.