Technical Support Representative

• Be part of a pioneering team supporting a US healthcare voice account
• Build long-term expertise in healthcare technical support

About Our Client

The company is a global health and safety services organization supporting US-based healthcare providers and payers. It delivers operational, technical, and customer support solutions across multiple healthcare lines of business. The role is in BGC, Taguig City, operating in a structured, compliance-driven environment.

Job Description

Key Responsibilities of the Technical Support Representative

• Handle inbound voice calls for a US healthcare support account
• Provide clear, step-by-step technical guidance to customers over the phone
• Troubleshoot system, access, and process-related issues
• Manage irate or distressed callers with empathy and composure
• Accurately document call interactions and resolutions
• Adhere to US healthcare compliance and operational standards
• Escalate complex concerns to supervisors or managers
• Work closely with team leads and management in an onsite environment

The Successful Applicant

What Makes a Successful Candidate

• Experience supporting a US healthcare account is a plus, but not required
• Strong English communication and active listening skills
• Ability to explain technical or process-related steps clearly over the phone
• Customer-focused mindset with strong attention to detail and accuracy
• Comfortable handling voice interactions in a fast-paced environment
• Professional, calm, and composed during challenging conversations
• Willing to work full nightshift in a 100% onsite setup

What's on Offer

The Technical Support Representative role is a full-time, onsite position based in BGC, Taguig City. The role operates on a nightshift schedule supporting a US healthcare voice account. The position reports directly to supervisors, with structured guidance from managers and senior managers. This is a pioneering team with clearly defined processes and performance expectations. The role offers exposure to complex healthcare operations in a highly regulated environment.