Customer Account Rep

Description

POSITION PURPOSE

Customer Support Representative plans, organizes, and coordinates with a broader team engaged in providing a variety of customer service duties. These duties include e-commerce support and operational support functions for a division or major program. The position provides phone and email support and other related duties as assigned. This position has potential growth opportunities.

Qualifications

REQUIREMENTS

Job Qualifications

• Experience in Customer Service or Customer facing role required.
• Associates Degree preferred.
• Proven ability to multi-task and handle dynamic situations.
• Proven ability to work with cross-functional teams and varying personalities.
• Effective verbal and written communication skills, including proficiency with typing.
• Must possess strong organizational skills and be detail oriented.
• Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).
• Proven ability to define issues, analyze problems, and evaluate alternatives.
• Capacity to make sound, reliable, and independent conclusions and recommendations.
• Exhibits confidence and assertiveness along with humility and grace.
• Experience maintaining polite and professional demeanor in the face of adversity.
• Should be adaptive to change and readily able to contribute new ideas.

DUTIES (included, but not limited to)

• Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.
• Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.
• Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations
• Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.
• Provides day-to-day inputs to leadership to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations.
• Participates in programs and activities that promote a positive company culture.
• Performs and/or coordinates the completion of special projects as assigned.

PHYSICAL REQUIREMENTS

• Ability to see, speak, hear, write, and understand English.
• Ability to read and analyze data and other written information.
• Sustained attention to detail and reliance on good hand-to-eye coordination.
• Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.

Work Hours

• - 8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.

• *This job description is not a contract, express or implied, guaranteeing employment for any specific duration.*
• **\*\*W*e are not able to sponsor visas for this role at this time\*\****
• **DISCLAIMER: *The above information is intended to describe the general nature of this***
• *position and is not to be considered a complete statement of all duties, responsibilities,*
• *and requirements.*