Lead Store Clerk (7156)

• lead store clerk
• Supervisory Responsibilities (25%)
• Acts as the lead store clerk in the Family Store; opens and closes the Family Store; trains and instructs
• employees and volunteers in the proper methods and procedures; informs supervisor of any staff issues
• requiring attention.
• Customer Service (50%)
• Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register;
• collects monies, counts change and prepares receipts; prepares and packages purchased items;
• prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank
• deposits; ensures the security and accountability of all cash register funds and sales records in
• accordance with established operating procedures.
• Assists customers by explaining store policy and responding to questions regarding the pricing and/or
• purchasing of items; ensures that all customers visiting the store have a pleasant experience.
• Assists customers who are donating items to The Salvation Army; directs customers to the proper
• loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax
• receipts as needed.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to
• questions and providing directions and/or general information; may schedule and record donation pickups.
• Store Orderliness and Cleanliness (25%)
• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are
• adequately stocked.
• Places and arranges items in the store as directed; checks all store displays to ensure that items are
• maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed;
• returns items to the proper location after customer's have handled.
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that
• the store is maintained in a clean and inviting manner.

Other Responsibilities

• Inspects donated items to ensure they can be used according to established policies and procedures.
• Assists in pricing and tagging items in the store in accordance with established procedures.
• Assists customers in carrying purchased/donated items in/out of the store.
• Performs other related work as required

Qualifications

High school diploma or G.E.D. and experience working in a retail store preferred and one year prior retail, cashier and customer service experience.