Bilingual Medical Receptionist & Patient Coordinator (Personal Injury)

Job Summary & Client Overview

We are seeking a highly organized, compassionate, and proactive Bilingual Medical Receptionist & Patient Coordinator to join our growing remote team. This role is ideal for someone with experience in a personal injury or healthcare practice who thrives in a fast-paced environment and enjoys supporting patients through exceptional communication and administrative coordination.

You will serve as a key point of contact for patients, attorneys, and referral partners while helping ensure smooth day-to-day clinic operations.

Responsibilities

• Manage incoming patient calls with professionalism and empathy
• Handle patient intake, scheduling, appointment confirmations, and calendar coordination
• Follow up on personal injury referrals and new patient inquiries
• Verify insurance eligibility and assist with administrative processing
• Coordinate patient care and ongoing appointment follow-ups
• Communicate with attorneys, providers, and professional offices regarding cases
• Send and receive medical records, lien agreements, and related documentation
• Maintain accurate patient records and administrative documentation
• Support backend administrative workflows and general office coordination
• Utilize Jane EHR and other healthcare systems for patient management
• Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat
• Provide bilingual Spanish-English support to patients and referral partners

Requirements

• Fluent in Spanish and English (written and verbal)
• Prior experience in a personal injury or healthcare practice strongly preferred
• Experience with patient scheduling, referral follow-ups, and insurance verification
• Familiarity with Jane EHR or similar medical scheduling systems preferred
• Strong phone etiquette and patient communication skills
• Professional, compassionate, and trustworthy demeanor
• Highly organized with strong multitasking and time management abilities
• Comfortable working independently and solving problems proactively
• Detail-oriented, responsive, and accountable
• Ability to handle confidential patient information with HIPAA awareness
• Tech-savvy with the ability to quickly learn new systems and workflows
• Reliable internet connection and professional remote work environment required

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.