Shift Coordinator - Uptown Plaza $15.90 + avg. $9.22 tips!

Description

!https://saltstraw.sharepoint.com/:i:/r/sites/HRDepartment/Shared%20Documents/2.%20Human%20Resources%20Tools/Templates/S_S_logo_primary_Transparent-01.png?csf=1&web=1&e=DWHnEE

Join the Team That Scoops Magic

• Now Hiring: Shift Coordinators – Salt and Straw
• At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.
• We’re hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.
• This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.
• If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you.

What You’ll Do

Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.

You will

• Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support Team Members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where Team Members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Qualifications

What You’ll Get

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

• Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team Members
• Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
• Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time
• Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired

You’re a Great Fit If You

• Are 18+ years old
• Are available to work evenings, weekends, and holidays
• Can work at least 3 shifts per week, including 2 closing shifts
• Have a high school diploma or GED
• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Have strong communication skills and a passion for customer service
• Thrive in fast-paced, team-oriented environments
• Are excited to grow your leadership skills and take on greater responsibility
• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to Scoop the Unbelievable? This is more than a job. It’s a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation:We participate in E-Verify to confirm work authorization.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

*These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.*