Patient Care Specialist – Bilingual (Part Time)

Schedule: 26 hours per week, with shifts assigned within the 3:00 PM – 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).

Role Overview

As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.

Key Responsibilities

• Provide patient support with clear, empathetic, and professional communication.
• Ensure compliance with OSHA and HIPAA regulations in all interactions.
• Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).
• Maintain accurate patient records in electronic systems and internal tools.
• Handle calls, emails, and patient inquiries efficiently.
• De-escalate patient concerns using empathy and conflict resolution techniques.

Requirements

• Knowledge of HIPAA compliance.
• Minimum 1 year of experience in scheduling and coordinating medical appointments.
• Patient data management and accurate documentation.
• Proficiency in healthcare platforms (CRM, scheduling tools).
• Advanced English (B2+/C1) – mandatory requirement.

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