Floor Supervisor - Hometown Building Center - Springtown

Description

We’re focused on peopleand relationshipsfirst and we’re passionate about customer serviceand continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, thenjoin our growing team.

What You Will Do and How You Will Contribute

• Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies
• Lead by example in delivering excellent customer service and reinforcing service standards with team members
• Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination
• Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills
• Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation
• Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management
• Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly
• Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate
• Support sales initiatives and promotions by ensuring proper execution on the sales floor
• Assist with maintaining store standards related to cleanliness, organization, and overall appearance
• Document operational issues, customer feedback, or employee concerns and report them to store leadership
• Perform additional duties as assigned to support store operations and business needs

What You Will Bring to Our Team

• High school diploma or equivalent (required); additional education in retail, business, or leadership is a plus
• Previous experience in a retail or customer-facing environment, with some supervisory or lead experience preferred
• Strong customer service skills with the ability to handle issues professionally and calmly
• Ability to lead, motivate, and support a team in a fast-paced environment
• Basic proficiency with POS systems and common business software
• Strong communication, time-management, and organizational skills
• Ability to work in a physical environment, including standing for extended periods and lifting up to 50 lbs with assistance as needed
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Detail-oriented with the ability to follow procedures and maintain quality standards
• Positive attitude, adaptability, and willingness to learn and grow within the organization

• What’s It Like To Work for Nation’s Best?
• Teamwork: Our teams work together across departments to deliver a positive experience for customers and support one another on the floor.
• Support: Floor Supervisors receive guidance from store leadership and access to regional and corporate support resources.
• Autonomy: Supervisors are trusted to manage their areas, make day-to-day decisions, and lead their teams effectively.
• Relationships: We believe strong relationships with customers and teammates are the foundation of our success.
• Continuous Improvement: We encourage learning, development, and the sharing of best practices across stores and regions.
• Efficiency: We focus on consistent processes and smart use of technology to support daily operations.
• Growth Mindset: We invest in developing our associates and creating pathways for career growth.
• Atmosphere: This is a hands-on role in a practical, team-oriented environment where we work hard and support one another.
• Community Service: Our stores and teams are committed to supporting the communities where we live and work.
• Safety: We are committed to maintaining a safe and healthy workplace for all associates and customers—safety is always a top priority.