Customer Service Representative

## Description

**Salary Range for 18 and over is $15.00 - $19.84**

**Minimum Starting Wage for 16 is $13.00**

The Customer Service Representative is in many instances the first impression the local community members and guests see when they visit our facilities. This position is a part of promoting wellness, health, and fitness. You will receive training in industry standard management software, administrative duties, and processing finances.

**Essential Job Functions and Responsibilities:**

• Greet customers and guests promptly in a friendly and professional manner as they come in and as they leave.
• Responsible for assisting members and guests with registration process, payment, membership, facilities, facility rentals, parks, etc. in a timely fashion.
• Accept and process program, facility and membership registrations and any transfer, suspension, and cancellation request.
• Answer telephone in a timely and courteous manner with messages communicated promptly.
• Handle cash, check, or bank cards for payment. Making change accurately and reconciling.
• Manage the front counter operations including paperwork filing and maintaining guest records.
• Conduct CORE tours with patrons.
• Performs basic cleaning, sanitizing, maintaining and up-keeping tasks.
• Ability to multitask, be flexible and adaptable to new situations.
• Perform other duties as assigned.

**Job Qualifications:**

• Applicants must be 16 years of age or older in compliance with Illinois Child Labor Laws and the Fair Labor Standards Act.
• Requires strong people, customer service and leadership skills.
• Skills in math, detail orientation, cash handling and computer preferred.
• CPR/AED/First Aid certification within 90 days of hire.
• Ability to lift and/or move up to 50 lbs. with assistance.

**Work Environment:**

The physical demands of this position are minimal, however active. Perform hand and arm movements as when working on a computer keyboard or calculator. Reading handwritten information and writing legibly. Job may include standing, walking, lifting, twisting, bending, or squatting.

**What WE Offer - Part Time Benefits:**

• Paid Leave
• Free CORE Membership and discounts on other programs
• Fun and Educational Environment
• Flexible Schedules
• Lasting Friendships
• Skill Development
• Community Impact