IT Asset Manager

Essential Duties and Responsibilities

Lifecycle Asset Management

• Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs).
• Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on‑site remote hands.
• Validate demand, place orders (per client process), and track shipment → delivery → acceptance.
• Manage spares/VMI programs; define min/max, reorder points, and placement strategy.

Stakeholder & Vendor Coordination

• Act as the initial point of contact for vendor queries on shipments, access, and documentation.
• Schedule remote‑hands, ERAD/ITAD pickups, and de‑installs; verify certificates of destruction/recycling where required.
• Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans.
• Run vendor QBRs and track SLAs/OLAs.

Data Integrity & Controls

• Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source.
• Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls.
• Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health).

Process Improvement & Automation

• Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM↔CMDB↔DCIM).
• Drive standardization across regions; contribute to tooling requirements and UAT.

• Key Deliverables & KPIs (by Grade)
• Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance.
• Grade 1 — Associate

• Data accuracy ≥ 98.5% for assigned records (fields complete, correct, current).
• Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode).
• Complete weekly cycle counts for assigned locations; variance ≤ 2.0% .
• Zero avoidable safety or chain‑of‑custody incidents.

Grade 2 — Specialist

• Data accuracy ≥ 99.0% ; shrinkage ≤ 0.25% for owned zone/site.
• RMA cycle time ≤ 15 business days average from initiation to closure.
• Maintain spares stockout rate ≤ 2% with documented min/max and replenishment triggers.
• Deliver 1–2 process improvements/quarter with measured cycle‑time or accuracy gains (≥ 5%).

Grade 3 — Senior

• Data accuracy ≥ 99.3% ; audit results no major findings ; corrective actions closed ≤ 30 days .
• Lead quarterly physical audit/cycle‑count program with overall variance ≤ 0.5% .
• Reduce provisioning/acceptance lead time by ≥ 10% vs. baseline; CSAT from partners ≥ 4.6/5 .
• Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget .

Grade 4 — Lead/Manager

• Data accuracy ≥ 99.7% region‑wide; shrinkage ≤ 0.10% ; stockout ≤ 1% .
• Achieve ≥ 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta).
• Publish monthly operations review; maintain vendor SLA compliance ≥ 98% ; realization of cost savings ≥ 5% through optimization.
• Implement standardized SOPs/tooling across sites; measure adoption ≥ 95% .

Education and/or Work Experience Requirements

Minimum : Bachelor’s degree in Supply Chain, Information Systems, Engineering, or comparable experience.

• Grade 1 : 0–1 years in asset/logistics/DC operations; internship/co‑op acceptable.
• Grade 2 : 1–3 years asset management or DC logistics; independent ownership of a site/zone.
• Grade 3 : 3–5 years; audit/project experience; cross‑functional leadership; vendor coordination.
• Grade 4 : 5+ years; regional ownership; vendor governance and KPI/financial accountability.
• Preferred Certifications : ITIL® Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.

Knowledge, Skills & Abilities

Knowledge

• IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits.
• Data center/colo practices (receiving, staging, racking, cabling basics, remote‑hands coordination) and DCIM concepts.
• Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows.
• Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 800‑88‑aligned media handling per client policy.

Skills

• High‑precision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding.
• Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners.
• Vendor communications and coordination across time zones; ticket/queue management.
• Root‑cause analysis and documentation of SOPs/runbooks.

Abilities

• Prioritize multiple workstreams; meet deadlines amid changing demands.
• Communicate clearly with technical and non‑technical stakeholders; influence decisions with data.
• Maintain meticulous chain of custody and safety/ESD practices.

Tools & Systems

• ITSM/CMDB : ServiceNow, Jira/Insight.
• DCIM/Portals : Device42, NetBox, vendor portals, colo site portals.
• Logistics : ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners.
• Reporting : Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI.

Career Path & Progression

• Asset Management Track (Grade 1 → 4) with increasing ownership of data quality, operations, audits, vendors, and strategy.
• Lateral/next steps may include Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership .

Physical Requirements

• On‑site presence aligned to shift and change windows; occasional after‑hours/weekends for migrations or audits.
• Ability to lift/push/pull up to 50 lb (23 kg) safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted.
• Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift.
• Work across warehouse/DC and office environments; tolerate variable noise/temperature within safety limits; adhere to ESD controls.
• Travel between local sites and occasional regional travel as needed.

Salary Range

$98,560.00 - $134,400.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days

401k Plan

• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law