Key Account Manager, Asia-Pacific & Middle East

This role will oversee and support our hospitality clients across the Asia Pacific and Middle East regions. This is a strategic, client-focused role dedicated to building strong partnerships, ensuring seamless adoption of our technology solutions, and driving client success at scale.

The position emphasizes account management, operational excellence and long-term retention. Required to work in a highly collaborative environment with exposure to international stakeholders and cross-functional teams, serving as a trusted advisor to some of the world’s leading hospitality brands.

Key Responsibilities

• Global & Regional Account Support
• Serve as the primary point of contact for multinational hospitality groups, regional chains, and flagship properties.
• Coordinate account strategies across regions to ensure consistent service delivery and alignment with global objectives.
• Manage complex account structures, balancing local needs with global priorities.
• Client Relationship Management
• Build trusted partnerships with senior stakeholders in Corporate Offices
• Conduct regular executive business reviews to track performance and satisfaction.
• Act as a strategic advisor, helping clients leverage technology to enhance guest experiences and operational efficiency.
• Technology Adoption & Enablement
• Guide clients through onboarding, training, and best practices for our hospitality solutions.
• Ensure smooth integration across multiple properties and regions.
• Collaborate with product and support teams to resolve technical challenges quickly.
• Client Success & Retention
• Monitor account health metrics across global portfolios.
• Proactively identify risks and implement mitigation strategies.
• Drive initiatives that improve efficiency, guest satisfaction, and brand consistency.
• Insights & Reporting
• Provide consolidated reporting on account performance on regular basis.
• Share client feedback with product and operation teams to influence roadmap decisions.
• Deliver actionable insights to internal stakeholders for continuous improvements.
• Proven experience in account management or customer success, ideally with global or regional accounts.
• Background in hospitality technology or hospitality operations strongly preferred.
• Exceptional communication and relationship-building skills across diverse cultures and geographies.
• Ability to manage complex, multi-region accounts with varying needs.
• Tech-savvy with the ability to translate technical solutions into business value.

• Interested?
• We look forward to your application, including your possible starting date and salary expectations.
• We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.