Desktop Engineer

TRG Screen is looking for a highly motivated and enthusiastic Desktop Support Engineer to join our IT team in Bangalore. This is an excellent opportunity for a junior professional to gain hands-on experience in a dynamic IT environment.

You will be responsible for providing essential technical support to our employees, ensuring the smooth operation of their software, and network connectivity.

Your problem-solving skills and customer-centric approach will be crucial in maintaining a productive work environment.

Responsibilities

• User onboarding & offboarding management
• Ensure asset readiness by installing hardware, operating systems and application software.
• Ensure the checklist is followed and confirm the system is hardened.
• Handling of L1 & L2 tickets within the targeted SLA
• Configuring customer-specific tools and accesses
• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if needed.
• Upgradation of HW & SW when needed.
• User data backup
• Performing periodic audits for HW & SW assets
• Asset tracking and managing the asset inventory.
• Management of asset life cycle
• Ticket management in ITSM ticketing tool based on ITIL standards.
• Adherence to IT&IS policies and processes.
• Basic troubleshooting of IT software & hardware
• Learning and troubleshooting new tools and services
• Understanding user problems and resolving issues within the defined SLA
• Ready to adopt any new technology.
• Knowledge of SOP preparation.

Qualifications and Experience

• Any bachelor's degree or diploma in Computer Science/Information Technology, or a related field is preferred.
• Proven experience (2+ year) in desktop support or related IT roles.
• Strong knowledge of desktop operating systems (Windows) and common software applications.
• Familiarity with basic network configurations.
• Excellent problem-solving and analytical skills.
• Customer service-oriented with the ability to provide a high level of end-user support.

Soft Skills

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Patience and empathy when dealing with end-users, ensuring a positive support experience.
• Ability to work independently, manage tasks efficiently, and collaborate effectively within a team.
• Adaptability to new technologies and a dynamic IT environment, with a willingness to learn continuously.