Business Analyst

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

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• Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
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• Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
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• Translate business needs into clear and actionable technical requirements.
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• Perform data validation and analysis using SQL .
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• Work closely with development teams to ensure solution alignment with requirements.
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• Support test planning, test case design, execution, and defect management.
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• Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
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• Support system implementation and post-go-live activities.
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• Maintain regular communication with stakeholders on progress, risks, and deliverables.
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• Provide user training, documentation, and onboarding support.

Requirements

Experience

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• 5+ years of Business Analyst experience in IT projects .
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• Proven experience in requirement gathering and functional documentation.
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• Experience in stakeholder management across business and technical teams.
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• Hands-on experience in application testing and UAT coordination ( 3–5 years ).
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• Experience in process analysis and business process improvement ( 3–5 years ).
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• Working knowledge of SQL ( 2–3 years ).
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• Experience working in Agile or SDLC environments ( 3–5 years ).
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• Familiarity with tools like Jira and Confluence ( 2–3 years ).

Nice to Have

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• Exposure to CRM platforms, preferably Pega (workflow/case management).
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• Experience in banking or insurance domain .
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• Involvement in digital transformation or system modernization projects .
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• Experience supporting user training and change management activities