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L2 Apps Support
Encora · Kuala Lumpur, Malaysia
About The Role
- Diploma or Bachelor's Degree in Computer Science, Information Technology or related discipline.
- At least 2-6 years of IT Support Operations in large commercial, service-based or Vendor organization or financial institution.
- Technical/ Functional Skills
- Incident, Problem and Change Management Practices
- Root Cause Analysis Practices
- ITIL Framework
- Software Development Life Cycle (SDLC) Framework and Practices
- IT Monitoring Tools and Automation Processes
- Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
- Windows Scripting and Administration
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