Cantonese Speaking - Admin Assistant

We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.

Role

The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.

Responsibilities

• Provide administrative and coordination support to the Client Service Desk team.
• Receive, validate, and log client service requests, ensuring accuracy and completeness of information.
• Support in triaging requests by ensuring proper categorization and escalation of incidents.
• Maintain detailed documentation and records related to service desk activities and client interactions.
• Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.
• Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.
• Collaborate closely with internal teams to ensure seamless resolution of issues.
• Communicate in a clear, respectful, and professional manner in both Cantonese and English.
• Work in a 24x7 shift structure based on a defined roster.

Requirements

• Strong verbal and written communication skills in both Cantonese and English.
• Demonstrates professionalism and integrity in client communication and service delivery.
• Attention to detail and ability to follow structured processes.
• Proactive attitude with willingness to learn in a fast-paced environment.
• Ability to work well independently or with minimal supervision.
• Comfortable working in rotating shifts including nights, weekends, and holidays.

Qualifications & Experience

• High School Certification or equivalent; fresh graduates are welcome to apply.
• Basic understanding of IT service or call center operations is advantageous.
• Previous experience in administrative or client support functions is a plus.
• Must be able to work on-site in Cyberjaya, Malaysia