Customer Service Representative

About the Role

• We are seeking a professional and customer-focused Customer Service Representative to join
• our team. This role is ideal for someone who enjoys helping customers, solving problems, and
• delivering exceptional service. The successful candidate will manage customer interactions
• primarily over the phone while maintaining accurate records and ensuring a positive customer
• experience.
• The position requires someone who can communicate confidently, remain composed under
• pressure, and balance friendly customer interactions with efficiency and productivity.

Key Responsibilities

• ● Handle a high volume of inbound customer calls throughout the day
• ● Conduct outbound follow-up calls and customer callbacks as needed
• ● Enter customer information and updates accurately into internal systems
• ● Document customer conversations and maintain detailed notes
• ● Address customer questions, concerns, and service issues professionally
• ● Assist customers with order-related requests and product changes where appropriate
• ● Deliver a positive customer experience while maintaining efficiency
• ● Redirect conversations naturally and keep interactions focused on customer needs

Required Qualifications

• ● Previous customer service experience
• ● Strong verbal and written English communication skills
• ● Clear, professional speaking ability with excellent phone etiquette
• ● Comfortable handling customer complaints and difficult conversations
• ● Strong computer skills and ability to learn new systems quickly
• ● Ability to multitask while speaking with customers and entering information
• ● Strong organizational skills and attention to detail
• ● Ability to remain calm and positive in a fast-paced environment

Preferred Qualifications

● Experience working within an ERP system or similar customer management software

● Experience in industries related to

• ○ Lighting
• ○ Home products
• ○ Luxury products
• ○ Similar product-based environments
• ● Experience in call-center or high-volume phone support environments

Ideal Candidate Profile

The ideal candidate is

• ● Able to build rapport naturally with customers
• ● Focused and task-oriented
• ● Professional and empathetic
• ● Adaptable and solution-focused
• ● Comfortable balancing customer engagement with productivity