Senior Business Analyst [Pre + Post Sales]

Job Description – Sr. Business Analyst (Pre + Post Sales)

Location

Noida

Experience

10 to 15 Years

Role Summary & Key Objectives

We are looking for a

Senior Business Analyst (Pre + Post Sales)

with 10–15 years of experience in the

web and mobile application domain

. The role bridges client requirements, solution design, and delivery execution, ensuring alignment between business needs and technology solutions. The ideal candidate will act as a trusted advisor to clients during the pre-sales phase, as well as a strategic partner during project delivery, driving successful outcomes, client satisfaction, and business growth.

Core Responsibilities

Pre-Sales Support

• Collaborate with sales and solution teams to understand client requirements.
• Prepare proposals, solution documents, business cases, and effort estimations.
• Conduct product demonstrations, presentations, and client workshops.
• Support RFPs/RFIs with detailed functional and technical inputs.

Requirement Gathering & Analysis

• Engage with stakeholders to elicit, analyze, and document requirements.
• Define user stories, acceptance criteria, and success metrics.
• Prepare BRDs, FRDs, wireframes, and workflow diagrams.
• Ensure requirement sign-off and alignment with client expectations.

Project Delivery Support (Post-Sales)

• Act as the liaison between client and technical teams during development.
• Track scope, manage change requests, and ensure proper documentation.
• Validate deliverables against agreed requirements and quality standards.
• Conduct UAT sessions and obtain formal client acceptance.

Client Relationship Management

• Build trusted partnerships with clients and act as a single point of contact.
• Anticipate client needs and provide consultative guidance.
• Ensure high client satisfaction through regular feedback and updates.

Process & Documentation Excellence

• Maintain and standardize requirement documents, templates, and BA processes.
• Ensure compliance with industry best practices and organizational standards.
• Mentor junior analysts and support continuous improvement.

Cross-Functional Collaboration

• Work closely with product managers, UI/UX teams, architects, and QA.
• Ensure seamless handover from pre-sales to delivery teams.
• Collaborate with marketing teams to build case studies and solution decks.

Must-Have Skills

Technical & Domain Skills

• Strong understanding of
• web and mobile application development lifecycle
• .
• Experience in creating BRDs, FRDs, wireframes, user journeys, and mockups.
• Hands-on with tools like

JIRA, Confluence, Figma, Balsamiq, MS Visio

.

Familiarity with

• Agile/Scrum methodologies
• and sprint ceremonies.
• Experience in RFP/RFI response management and effort estimation.
• Knowledge of APIs, integrations, and system architecture basics.

Soft Skills

• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical thinking and structured problem-solving ability.
• Ability to translate business needs into technical requirements clearly.
• Negotiation and conflict management skills.
• Leadership qualities to mentor junior analysts and manage client expectations.

Good-to-Have Skills

Exposure to

• cloud platforms (AWS, Azure, GCP)
• and SaaS products.
• Knowledge of compliance frameworks (GDPR, HIPAA, PCI-DSS).

Experience in

• product strategy, roadmaps, and go-to-market support
• .
• Prior background in consulting or IT services pre-sales roles.

Experience Requirements

• 10 to 15 years of professional experience, with significant exposure in
• Business Analysis for IT services (web & mobile apps)
• .
• Minimum 3–5 years of client-facing pre-sales experience.
• Proven track record of leading requirements gathering for large-scale projects.

KPIs / Success Metrics

Proposal Win Rate

% of proposals/RFPs converted into projects.

Requirement Accuracy

% of requirements delivered without major rework.

Client Satisfaction Score (CSAT)

Feedback ratings from clients.

Delivery Alignment

On-time, in-scope, and quality-verified deliverables.

Cross-Team Collaboration Score

Feedback from delivery, sales, and product teams.

Documentation Quality Index

Standardization and clarity of BA artifacts.