Head of Account Management

Lead. Influence. Grow. Shape client success across the Baltics.

Are you a strategic leader with a passion for building strong client relationships and driving business growth?

Join Coface  — a global leader in trade credit insurance and business information — and — take ownership of a high-impact role where your leadership will directly shape client success and commercial performance across Lithuania, Latvia, and Estonia . 

Your mission

As Head of Account Management , you will lead and elevate a team responsible for maximizing the value of our existing client portfolio while ensuring exceptional customer experience and business growth.

What you’ll do

• Lead & inspire a high-performing team

Coach, develop, and motivate Account Managers to drive excellence and continuous growth

• Own client portfolio performance

Ensure top-level client satisfaction, retention, and revenue expansion

• Drive commercial opportunities

Identify upselling, cross-selling, and new product development opportunities based on data and market insights

• Deliver actionable insights

Monitor KPIs across the Baltics, identify gaps, and implement improvement plans

• Collaborate across functions

Work closely with internal stakeholders to ensure alignment and operational excellence

• Strengthen Coface’s market presence

Represent the company in the local business community and build strategic relationships

• Manage key partnerships

Develop and maintain relationships with intermediaries and partners

• Report & influence

• Prepare key reports and insights for regional and group-level leadership
• What you bring

• 3+ years of experience in a similar leadership role
• Strong people management and leadership skills
• Proven ability to develop teams and drive performance
• Experience in international or matrix organizations (preferred)
• Knowledge of credit insurance (highly valued)
• Fluent English (spoken and written)

Why join us?

• Be part of a globally recognized, stable organization
• Work in a strategic, high-impact leadership role
• Collaborative, supportive, and international environment
• Real opportunities for growth and development
• Modern office in the center of Vilnius + hybrid work model
• Health insurance and attractive benefits package
• Monthly salary 4400 - 5000 euros before taxes plus yearly bonuses.

• Apply now
• Send us your CV in English (with job reference) and take the next step in your leadership journey.
• We are waiting for your CV until  30.06.2026.