Key Account Manager - Kerala ( Calicut)

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role Objective

• The Key Account Manager is responsible for managing and growing relationships with
• B2B travel partners
• like travel agents, corporates, and distributors. The goal is to
• drive revenue, increase bookings, and ensure partner satisfaction
• .

Key Responsibilities

1. Account Management & Relationship Building

• Manage a portfolio of key travel agents and corporate clients
• Act as the
• main point of contact
• for assigned partners
• Build long-term relationships through regular meetings and follow-ups
• Understand partner business and align TripJack solutions accordingly

1. Sales & Revenue Growth

Drive

• booking volume and revenue
• from existing accounts

Identify

• upselling & cross-selling opportunities
• (Air, Hotels, Holidays, etc.)
• Achieve monthly & quarterly targets
• Work on growth plans for high-potential or low-performing accounts

1. Business Development

• Onboard new travel agents or corporate clients in the assigned region
• Train partners on TripJack platform and products
• Promote new deals, offers, and campaigns
• Expand market reach within the territory

1. Operational Coordination

Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support)

Handle

• booking issues, refunds, cancellations, escalations
• Ensure smooth onboarding and activation of partners
• Maintain service quality and quick issue resolution

1. Performance Tracking & Reporting

Track partner performance, revenue, and booking trends

Prepare

• MIS reports, forecasts, and dashboards
• Share market insights and competitor feedback with management

Required Skills

Strong

• B2B sales & account management skills
• Good knowledge of
• air ticketing, hotels, and travel products
• Excellent communication & negotiation skills
• Analytical mindset (numbers, targets, reports)
• Problem-solving and escalation handling
• Comfortable with field sales and targets

Eligibility

• 2–6 years experience in
• B2B travel sales / account management
• Experience with travel agencies / OTAs / travel tech preferred

Knowledge of

GDS (Amadeus, Galileo, Sabre)

• is an advantage
• Willingness to travel locally for partner meetings