User Experience Researcher - Germany

• Your mission
• We are looking for you to join our Sungrow team as our new

User Experience Researcher

• !
• What does an

User Experience Researcher

• do, you might ask?
• Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!

In a little more detail, this is what you will do in your day to day job

User Research & Insights

• Plan and conduct qualitative and quantitative research (interviews, usability testing, surveys, field studies, etc).
• Collect and analyze user needs and pain points for both software platforms and integrated hardware-software products, delivering structured reports.
• Service Design & system thinking
• Create service blueprint, customer journey maps, and ecosystem maps to support/improve end-to-end service optimization.
• Translate research insights into UX/UI requirements that guide product and service improvements.

Design Collaboration & Validation

• Collaborate/work with UX/UI designers to prepare prototypes for concept validation and user testing.
• Support the application and validation of research findings in products and services.

Cross-functional Collaboration

• Work closely with UX/UI designers, product managers, developers, hardware engineers, R&D teams and different business units, to apply user-centered practices.
• Facilitate and execute necessary cross-functional co-creation workshops with different business units, driving Sungrow’s innovation for the European market.
• Collaborate with experts from Europe and HQ to learn and adopt advanced methods and best practices.
• Your profile

Now that you are aware of the job requirements let's see if your skillset matches

Bachelor’s degree in Service Design, Psychology, Interaction Design, UX/UI, HCI, or related fields.

3–8 years of relevant experience in user research or service design.

Proficiency in user research methods (interviews, surveys, Usability testing, diary studies, A/B testing, etc.), and co-creation workshop conducting skill is a plus.

Knowledge of service design methods (service blueprints, journey maps, ecosystem maps).

Ability to collaborate with designers and contribute to the preparation of prototypes for testing, use UX/UI tools (Figma, Sketch, Axure) to translate insights into design concepts.

Exposure to software-hardware integration projects, even with services (e.g., APP, IoT, energy management systems).

English (C1) is a must, German and Chinese preferred