Relocate to SF: Founding Account Manager

Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.

About Pylon

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We’re backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

ROLE OVERVIEW

As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.

WHAT YOU’LL DO

• Identify and drive expansion opportunities within an assigned book of customers
• Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
• Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
• Build and execute account plans that increase customer lifetime value and strategic engagement
• Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
• Maintain accurate forecasting, pipeline, and customer analytics

WHAT SUCCESS LOOKS LIKE

• Meeting or exceeding quarterly expansion + renewal revenue targets
• Strong alignment with CSMs measured by adoption signals and customer satisfaction
• Clear, executable account growth plans with measurable pipeline and closed revenue
• Timely and accurate forecasting with disciplined CRM discipline

WHAT YOU BRING

• 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
• Consistent track record of meeting or exceeding revenue targets
• Strong understanding of multithreading, executive relationship management, and value-based selling
• Ability to develop deep understanding of complex technical products and translate features into business value for customers
• Excited to build playbooks to help scale up the AM team
• Comfortable using CRM and revenue tooling (e.g., Salesforce)
• Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio

REQUIREMENTS

• Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
• Customer Communication: Comfortable interacting with customers daily over chat and video.
• Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
• Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
• Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
• Bonus: Experience building or analyzing dashboards in modern analytics tools.

• Our perks
• 🏥 Fully covered medical, dental, and vision insurance for employees
• 🏦 401(k) retirement plan
• 🚆 Commuter benefits
• 🌱 Parental leave
• 🏝️ 14 company holidays + unlimited PTO
• 🗺️ Annual offsite
• 🍽 Lunch, dinner, and snacks at the office
• 🏋️ Fitness stipend
• More about Pylon
• Funding: Series B led by a16z and BCV ($51M total raised)
• Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
• Team: Currently 100+ and growing!