Product Onboarding / Implementation Manager

Product Onboarding / Implementation Manager

Location: Gurugram

• Timing: 06 PM - 03 AM (US Business Hours)
• Experience: 4 - 8 years

Function: Product Onboarding / Implementation / Customer Success

Industry: AI SaaS | B2B

About Spyne

Spyne is redefining how automotive dealerships present, sell, and service vehicles online. Our AI-powered platform transforms dealer operations through visual merchandising and conversational AI, enabling faster go-lives, higher conversions, and smarter engagement at scale.

We help dealerships

• Instantly enhance vehicle imagery with AI-generated backgrounds
• Create immersive 360° spins
• Produce AI-driven descriptive videos
• Deploy AI Voice Agents for Sales & Service that speak to customers, capture leads, and run outbound campaigns via VoIP
• Trusted by leading dealer groups globally, Spyne sits at the intersection of AI, automation, and automotive retail.

Read more about us

Studio AI Product -

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Retail AI Product -

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Spyne New Office -

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Series A Announcement

• Spyne raises $16 Mil!
• Spyne raising another round!!
• Spyne secures funding for US Expansion!

Role Overview

As a Product Onboarding / Implementation Manager, you will own the end-to-end onboarding experience for dealership customers - ensuring a fast, frictionless transition from contract to go-live. You’ll work cross-functionally with Sales, Product, Engineering, and Support to translate complex AI products into simple, value-driven outcomes for customers.

This role is critical to converting pipeline into live revenue and long-term customer success.

What You’ll Do

• Own and drive end-to-end onboarding and implementation for new customers, from kickoff to successful go-live
• Act as the primary point of contact for dealerships during onboarding, setting clear timelines, expectations, and success metrics

Configure and launch Spyne’s AI solutions including

• Visual merchandising workflows (AI backgrounds, 360 spins, videos)
• AI Sales & Service Voice Agents and VoIP integrations
• Partner closely with Sales for smooth handovers and with Product/Engineering to resolve implementation dependencies
• Proactively identify risks, bottlenecks, and blockers—and drive them to closure
• Educate customers on product capabilities, best practices, and operational workflows
• Track onboarding health, timelines, and readiness using structured reporting and RAG status
• Capture customer feedback and implementation insights to influence product improvements and process automation
• Continuously optimize onboarding playbooks to improve speed, quality, and scalability

What We’re Looking For

• 4 - 8 years of experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS environment
• Strong experience working with B2B customers, ideally in Automotive, Martech, Adtech, or AI-driven platforms
• Ability to understand and explain technical products in simple, business-oriented terms
• Proven track record of managing multiple implementations simultaneously with tight timelines
• Excellent stakeholder management and communication skills—both internal and external
• Highly organized, data-driven, and comfortable operating in a fast-scaling environment
• Experience with CRM, onboarding tools, or project management platforms is a plus

Nice to Have

• Exposure to AI products, automation, or voice/telephony systems
• Experience working with automotive dealerships or dealer groups
• Startup or high-growth SaaS experience

Why Join Spyne

• Work at the forefront of applied AI in automotive retail
• High-impact role with ownership and visibility across teams
• Opportunity to shape onboarding processes at scale
• Fast-growing global customer base and ambitious growth roadmap
• Collaborative culture with room to innovate and build