GTM Operations Analyst

About the Position

As we work towards our mission of connecting the world to their government, you will be jumping headfirst into helping drive the success of FiscalNote. You will be supporting key priorities across the sales and service organization and executing directly on high leverage needs.

FiscalNote’s Sales Operations Analyst is a multifaceted jane or jack of all trades who thrives in an exciting environment. The main focus for this role will be using Salesforce.com for reporting and metrics and will include making contributions to territory management, Salesforce.com improvements, the commissions process, and collaborating closely with other teams.

About the Sales & Lead Generation Team at FiscalNote

The Sales Operations team supports and enables our revenue teams to sell and serve more effectively and efficiently. By managing internal systems, technology, and processes, this team ensures our Business Development team has what it needs to be successful. Beyond the day-to-day support of the revenue teams, the Sales Operations team is integral to corporate strategy by providing insightful analysis to inform data-driven decision making.

About You

Analytical. Driven. Empathetic. Intelligent. You have a sharp eye for detail that allows you to generate actionable data. Your previous managers describe you as a critical thinker, who creates new ways to solve problems and stops at nothing to ensure that information is as accurate as possible. You artfully balance the need to evolve with the changing requirements of the business with the structure necessary to manage sales operations at scale. With these shifting priorities, you are a pro at managing your time and setting expectations with your stakeholders as to appropriate deadlines. Comfortable working cross-functionally, you are able to tailor your communication style and narrative to suit the needs of the audience - be it a front-line representative or a member of the Board.

The salary range for this position is $65,000 - 80,000.

#LI-HR1

What To Expect in This Position

• GTM Tool Ownership: You will be the primary owner and administrator for our core sales tech stack, including, but not limited to Gong Engage, ZoomInfo, LinkedIn Sales Navigator, Nooks, and Chili Piper. For each tool you’re responsible for core system administration, building and maintaining processes, driving adoption, partnering closely with Sales Enablement to ensure proper adoption and usage, and proactively identifying opportunities to get more value out of what we're paying for.
• GTM Workflow Design & Activation: Partner with Sales, CS and Marketing leadership to design and operationalize GTM workflows that support the entire customer lifecycle – driving pipeline, net retention, and customer satisfaction. This includes translating account signals from data providers, designing routing logic, trigger conditions, and follow-up workflows across tools, and documentation so workflows can be handed off, repeated, and iterated on.
• Business Partnership: Serve as the operational point of contact for Sales, Marketing, and Customer Success teams. This means fielding and triaging requests for reporting, process changes, and tool support, translating business requirements into clear specs that can be built in Salesforce or other platforms. You will proactively identify broken or inefficient processes before they escalate and will collaborate with Sales Enablement to maintain and update onboarding resources and training materials for the tools and workflows you manage.

Commissions & Forecasting Support: Own the administration and technical health of QuotaPath and Gong Forecasting — ensuring both tools are properly configured, connected to the right data sources, and producing accurate outputs. While commissions and forecasting are owned by FP&A, you are the operational point of contact when something breaks, data looks wrong, or a configuration change is needed. This means gathering requirements from FP&A, translating them into system changes, and coordinating across teams to get them implemented correctly.

What Sets You Apart

• 1–3 years of experience in Sales Operations, Revenue Operations, or a GTM Ops role at a B2B SaaS company

Hands-on experience administering sales tools like Gong, ZoomInfo, or similar conversation intelligence and data enrichment platforms

• Working knowledge of Salesforce. You can build reports, manage records, and understand how data flows through the system even if you're not a full admin
• Strong process orientation. You can document a workflow, spot where it breaks, and propose a fix
• Comfortable working directly with Sales and Marketing stakeholders, managing requests, and setting expectations
• Familiarity with B2B SaaS GTM motions. You understand the sales cycle, pipeline stages, and how ops fits into the revenue engine
• Experience with sales engagement or parallel dialer tools like Nooks, Outreach, Salesloft, etc. (Preferred).
• Exposure to intent/buying signal tools like Demandbase, 6sense, or similar (Preferred).
• Experience supporting compensation plan design or administration in tools like QuotaPath, CaptivateIQ, or similar (Preferred).
• Salesforce Admin certification or meaningful self-study toward it (Preferred)
• Experience working on a small ops team where you've had to be a generalist (Preferred)