About The Role

Softobiz is a technology firm. We build software and run dedicated offshore teams — Global
Capability Centres — for a portfolio of international clients across multiple markets. We are
looking for an Operations Manager to run the operations of the whole business: the delivery
engine behind our GCCs, and the day-to-day running of the company itself.
Just as important, we want someone who treats operations as something to be continuously
sharpened — not just kept running. A core part of this role is reviewing how we work,
redesigning processes that are manual or inefficient, automating them, and bringing AI deeply
into how the operation runs. We are a technology company and we expect our operations to
reflect that.
Strategy and commercials sit with leadership; your job is to make the operation run, make it run
better
over time, report on it clearly, and escalate the right things at the right time. You will have
an operations support resource handling day-to-day administrative and coordination tasks
beneath you.

(central to this role)
Review existing operational processes end to end, identify what is manual, slow, or
duplicated, and redesign them
Build and roll out automation across operational and delivery workflows — reporting,
tracking, onboarding, handoffs
Make extensive, practical use of AI tools to streamline how the operation runs and to
raise output without raising headcount
Treat efficiency and tooling as an ongoing mandate, not a one-time project

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Oversee operations across all GCC engagements, working with team leads and
engagement managers to ensure each dedicated team meets quality, productivity, and
timeline commitments
Run the operational reporting and review cadence with each client — reviews,
dashboards, status tracking
Be the first operational point of contact for delivery issues; resolve what you can and
escalate the rest to leadership early

Run the internal operations of Softobiz — process, vendor and workplace coordination,
internal tooling and systems — keeping the business running smoothly day to day
Partner with HR, TA, IT, and Finance to keep operational processes joined up and
automated where possible
Direct an operations support resource who handles day-to-day administrative and
coordination work

Coordinate across delivery teams to keep staffing, ramp-ups, and capacity aligned with
client needs, partnering closely with Talent Acquisition
Track and support offshore team retention and engagement as a core operational metric

Maintain and improve how Softobiz runs a GCC — onboarding, reporting, ways of
working — so engagements run on a consistent, automated, scalable model rather than
account-by-account improvisation
Support the operational stand-up of new GCCs — staffing coordination, onboarding,
knowledge transfer, and stabilization — under leadership direction
What Success Looks Like (First 6–12 Months)
A clear map of existing processes, with the high-effort manual ones redesigned,
automated, or AI-assisted
Operational reporting that largely runs itself rather than being assembled by hand
Every GCC engagement running against a clear, regularly reported set of operational
and quality metrics
Company operations running cleanly and predictably, with the support resource working
effectively underneath you
Measurable improvement in delivery predictability, operational efficiency, and offshore
team retention

8–10 years in operations or delivery, with experience in a technology, GCC, captive, or
offshore / IT-services environment
A genuine process-and-automation mindset — a track record of finding inefficiency and
fixing it with better process, tooling, or automation
Hands-on, practical use of AI and automation tools to streamline real work (not just
awareness of them)
Proven experience coordinating across multiple teams or engagements, not just a single
account
Strong organisational and reporting discipline; comfortable owning cadences,
dashboards, and follow-through
Client-facing maturity — able to run operational reviews and represent delivery credibly
Experience managing or directing junior / support staff
Good to have
Exposure to setting up or transitioning new offshore teams (onboarding, knowledge
transfer, ramp-up)
Familiarity working across HR/TA, IT, and Finance functions
Experience running operations against structured HRIS/ATS tooling and reporting
frameworks

quality and speed are non-negotiable, accountability is clear, and output is measured against
real client impact. We want someone who owns their operation, is restless about making it more
efficient, leans hard on automation and AI, and gets things done without being chased.

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Manager – Operations