Business Systems Analyst (Government Operations)

Analyze and improve business systems for government operations in Boston, ensuring public-facing systems are efficient, compliant, and user-friendly.

Job Duties and Responsibilities

• Optimize public-facing system performance
• Reduce system downtime by defined targets
• Deliver requirements within budget constraints
• Improve citizen user satisfaction scores
• Ensure regulatory compliance across systems

Required Qualifications

• 8+ years experience as a Business Systems Analyst
• Experience in government or public sector
• Experience in lieu of education accepted
• Public exposure / public-facing systems experience
• Located in or willing to work in Boston
• Requirements gathering
• System analysis & design
• Data modeling
• Government compliance frameworks
• Process mapping
• Testing & QA
• Reporting tools (e.g., Tableau, Power BI)
• SDLC methodologies
• Analytical thinking
• Stakeholder communication