Insurance Services Head

POSITION TITLE : INSURANCE SERVICES HEAD REPORTS TO : PROPERTY MANAGEMENT DIVISION HEAD DIRECTLY SUPERVISES : OPERATIONS SPECIALISTS, CUSTOMER SERVICE HEAD UNIT / DEPARTMENT : INSURANCE SERVICES DIVISION/GROUP : ​ PROPERTY MANAGEMENT DIVISION / OFFICE OF THE CAO / OFFICE OF THE CFO JOB SUMMARY The Insurance Services Head is r esponsible for the overall management of the Bank’s insurance requirements to ensure adequate protection against risks on Bank assets. This role covers functions from inquiry, booking with insurance companies, transmittal and settlement of policies, oversight and management of claims, to creation and development of operational processes with proper performance management to optimize individual growth and efficiencies. PRINCIPAL DUTIES AND RESPONSIBILITIES Analytical and Critical Reviews reports and analyze budgets, programs, and risk exposures Provide solutions to effectively implement and manage various functional and interdepartmental collaboration that will support business objectives relative to insurance requirements Scan the evolving market trends and offer solutions to adequately address and mitigate risk on bank assets. Proactively seek productivity enhancement tools and drive automation projects Client Relationship Management Management of relationships with insurance brokers and insurance companies to maximize effectiveness in turnaround time commitments and accounts for consideration. Ensures that claims management adequately supports both business and end user claim requirements Deal Management / Negotiation Coordinates with insurers in order to ensure rates are competitive and claims are processed within turnaround times. Promotes and maximizes claims made by the Bank Financial Analysis Reviews and approve payments, refunds, reversals, and remittances of insurance premium to various insurance companies and clients Governance, Control and Risk Management Reviews MOA, SLA and other related documents and agreements. Administers the department daily activities to ensure compliance with established policies and procedures. Performance management of the department personnel to foster a cohesive team with strong emphasis on quality, policy compliant output aligned with the Bank’s values. Information / Records Administration Requests insurance requirements for bank properties and special accounts It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time. JOB QUALIFICATIONS Years of Work Experience : 5 years and up Educational Attainment/Required course (if applicable) : Bachelor's Degree in Business Studies/ Administration/ Management, Commerce, Economics, Finance/Accountancy/Banking, Human Resource Management, Marketing Required Certification/Professional License ( if applicable ): N/A Field of Specialization ( if applicable ): Audit & Taxation, Banking and Financial, Corporate Finance/Investment, General/Cost Accounting, Credit (Evaluation/Appraisal) Industry : Accounting/Audit/Tax Services, Banking, Insurance Knowledge and Skills Requirement: · Comprehensive knowledge of insurance policies, regulations, risk assessment, and underwriting. · Communication & negotiation skills. · Analytical and critical thinking. · Customer service & client relationships. · Complaints management / Issue Resolution. · Financial analysis. · Able to communicate effectively, promote collaboration and teamwork to all business units, motivate teammates, handle responsibilities, listen to feedback, and have the flexibility to solve problems.