System Analyst

POSITION TITLE :SYSTEM ANALYST I REPORTS TO : SA Lead DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : ITG - Change the Bank DIVISION/GROUP : Office of the Chief Operating Officer JOB SUMMARY The System Analyst I possesses a solid understanding of information technology systems, business processes, and software development. He/She has gained proficiency in programming languages, operating systems, and hardware. They can effectively analyze existing systems and propose improvements, as well as bridge the gap between technical requirements and business needs, ensuring that IT systems support the Bank’s objectives. PRINCIPAL DUTIES AND RESPONSIBILITIES •Builds and reviews Functional Specifications for large-scale scope; Translates business requirements into functional/non-functional and software product design. •Understands the design of the product and evaluates if it aligns with Business Requirements and solution. •Creates process flow/prototypes as required; Creates user stories and diagrams/workflows. •Develops Data Mapping documents and identifies gaps, impact, and risks. •Mentors Junior System Analysts; Reflects on and improves behaviour. It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time. JOB QUALIFICATIONS Years of Work Experience : Minimum of 6 years Educational Attainment/ Required Course (if applicable) : Bachelor's degree in Computer Science, Business, Management Required/Preferred Certification/Professional License (if applicable) : •Certified Associate in Project Management (CAPM) •Certified Business Analysis Professional (CBAP) Knowledge and Skills Requirement •See Annex A for the Leadership & Functional Capability Framework ANNEX A System Analyst I Capability Framework Foundational Leadership and core competencies for general functions in the organization. Core 1 2 3 4 Business Acumen  Basic Understanding High Priority Customer Focus   Working Knowledge High Priority Collaborating     Extensive Experience High Priority Individual 1 2 3 4 Accuracy and Attention to Detail     Extensive Experience High Priority Analytical Thinking   Working Knowledge High Priority Continuous Transformation  Working Knowledge High Priority Effective Communications     Extensive Experience High Priority Results Orientation     Extensive Experience High Priority Self-Directed Growth and Development    Extensive Experience High Priority Thriving Under Ambiguity and Stress  Working Knowledge High Priority Note: See Competency Descriptors on pp. 4-6. Functional Technical competencies by functional area for general functions in the organization. Technical Skills (Core) DescriptionProficiency Level Business requirements management Understands business requirements development, documentation, and management methodologies (e.g., ideation sessions, use case development).3 - Extensive Experience Business Requirements analysis Knowledge of tools, methods, and techniques of requirement analysis. Can elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 3 - Extensive Experience Business Workflow analysis Knowledge of workflow. Can manage IT work activities, processes, and progress within a system to improve organizational efficiency and effectiveness. 3 - Extensive Experience Key technologies Understands key technologies and trends in the industry, including digital, cloud, and security. This may include areas such as integrations, migrations, infra and data transfer, data transformations.2 – Working Knowledge Domain knowledge Understands bank-related domains which may include loans, payments, CASA, financial accounting, financial budgeting, tax, etc.2 – Working Knowledge Software development life cycle Knowledge of software development life cycle. Can use a structured methodology for delivering and managing new or enhanced software products to the marketplace.2 – Working Knowledge Functional specs and process flow Ability to convert business requirements into software product design. Understands the design of the product and evaluates if functional requirements have been covered with the product design and/or solution. 3 - Extensive Experience Industry regulations and compliance requirements Understands industry regulations and compliance/audit requirements related to financial, basic accounting standards and budgeting.3 - Extensive Experience ESB/API gateway (e.g., Apache Camel, Apache ServiceMix, Kong, Mule) Understands underlying data mapping and data transformation mechanisms e.g., message mapping and transformation, protocol and transport mapping, routing. 2 – working Knowledge Workflow and business rules Understands sequence diagram, creation of workflows, synchronous and asynchronous handling of process steps.3 - Extensive Experience Technical Skills (Advanced) DescriptionProficiency Level Agile issue and project tracking software (e.g., JIRA) Understands agile issue tracking and planning tools, leverage issue tracking and planning tools to visualize, manage issues, collaborate with teams, and generate reports. Has in-depth knowledge and can set up advanced configurations of issue tracking and planning tools.2 – Working Knowledge Agile collaboration tools (e.g., Confluence, Wiki, SharePoint) Understands agile collaboration and documentations tools, can leverage collaboration tools to communicate with teams to manage processes and knowledge. Has in-depth knowledge and can set up advanced configurations of collaboration tools.2 – Working Knowledge Software integration engineering Knowledge of software integration processes and functions.2 – Working Knowledge Systems integration and API design Can provide inputs on the integration design, interfacing systems and creation of mapping documents as aligned with the integration design.2 – Working Knowledge Project management methods (e.g., PMI, PRINCE2) Understands most common methods of project management. Has experience in applying these methods. Can implement the methods as part of leading project teams.2 – Working Knowledge Agile methods (e.g., Scrum, Kanban) Has practical experience in software development with agile methods, e.g., Scrum or Kanban. Understands foundations (values and culture, roles, ceremonies, artifacts) and practices/approaches in projects with agile methods. Has relevant agile methodology certifications e.g., certified Scrum master, certified Scrum product owner, certified Scrum developer, PMI agile certified practitioner.2 – Working Knowledge Software development effort estimation Understands key concepts and frameworks in effort estimation (e.g., Function point analysis, COCOMO, Delphi, Planning poker, Story-points estimation). Understands tools for calculating estimations in early design phases and detailing/updating this in later design stages.2 – Working Knowledge Innovative methods (e.g., design thinking) Understands most common innovative methods. Has practical experience in process design and requirements definition with innovative methods, e.g., with design thinking.2 – Working Knowledge CMMI Knows methods of the capability maturity model integration (CMMI) maturity model. Can practically apply these methods.2 – Working Knowledge Six Sigma Knows methods for the field of Six Sigma. Can practically apply these methods.2 – Working Knowledge Competency Descriptors Core Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. ★ Level Basic Understanding: •Works to understand the business priorities of internal and external clients. •Describes profitability drivers and considerations. •Describes desired or actual business results in measurable scales or terms. •Explains how the organization makes money. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. ★ Level Working Knowledge: •Communicates the importance of customer needs/expectations and commits to resolving them. •Researches and verifies customer needs and expectations. •Solicits customer satisfaction feedback and acts on improvement opportunities. •Helps link organizational objectives to customer needs and expectations. •Meets regularly with customers to understand their wants, needs and expectations. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. ★ Level Extensive Experience: •Establishes shared goals to foster collaboration. •Ensures that everyone can access the same data and provide input into how business is conducted. •Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services. •Demonstrates collaborative processes that lead to problem solving and the achievement of business goals. •Promotes an organizational culture that balances individual initiative and team collaboration and sharing of successes. •De-emphasizes causes of division; focuses on collaboration across generations, functions, regions, and levels. Individual Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. ★ Level Extensive Experience: ·Evaluates and makes contributions to best practices. ·Processes large quantities of detailed information with high levels of accuracy. ·Productively balances speed and accuracy. ·Implements a variety of cross-checking approaches and mechanisms. ·Demonstrates expertise in quality assurance tools, techniques, and standards. ·Employs techniques for motivating employees to meet or exceed accuracy goals. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. ★ Level Working Knowledge: •Approaches a situation or problem by defining the problem or issue and determining its significance. •Makes a systematic comparison of two or more alternative solutions. •Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. •Identifies the major forces, events and people impacting and impacted by the situation at hand. •Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Continuous Transformation: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization. ★ Level Working Knowledge: •Implements new systems, procedures, and tools efficiently when changes occur in the work environment. •Adjusts current working processes or adopts new approaches in response to changes in the business environment. •Seeks challenging opportunities or assignments to grow and develop one's own knowledge, skills, and abilities. •Explains lessons or experiences learned from mistakes, failures, and successes. •Communicates and analyzes assumptions about a particular issue with colleagues to gain new perspectives or more effective solutions. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. ★ Level Extensive Experience: •Reviews others' writing or presentations and provides feedback and coaching. •Adapts documents and presentations for the intended audience. •Demonstrates both empathy and assertiveness when communicating a need or defending a position. •Communicates well downward, upward, and outward. •Employs appropriate methods of persuasion when soliciting agreement. •Maintains focus on the topic at hand. Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion. ★ Level Extensive Experience: •Sets critical work standards and expectations for a group or unit. •Recognizes significant results in ways that sustain employee motivation to achieve. •Confirms achievement and acceptance of results to ensure process closure. •Escalates unusual findings that could have an impact on future process cycles. •Mobilizes group to anticipate likely results expected in future process cycles. •Coaches others to develop effective techniques for producing expected results. Self-Directed Growth and Development: Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development. ★ Level Extensive Experience: •Uses a variety of resources to assess own abilities, interests, values, and limitations. •Articulates what was learned in situations where view of self-differed from view of others. •Assesses various work situations or settings versus own strengths and limitations. •Creates a realistic and attainable program of professional development for self. •Seeks out and listens non-defensively to feedback on self from variety of colleagues. •Seeks out and relies on others in areas of own limitations. II. Thriving under Ambiguity and Stress: Understanding of the necessity of moving forward with less than perfect information and ability to adapt flexibly and comfortably to changing work demands. ★ Level Working Knowledge: •Adapts easily to changing work demands. •Accommodates different levels of ability to respond to change. •Diagnoses unresolved issues that result from change programs. •Maintains reasonable boundaries between work and personal life. •Responds to changes in others' roles and responsibilities.