Client Engagement Associate

As a Client Engagement Associate, you will be e ngaging Business Banking clients through voice and digital channels to drive product sales, deliver portfolio actions or comply with internal requirements. How you'll contribute Proactive outbound calling to existing customers to introduce and promote full Business Banking product and service suite. Depending on product , sales may be directly closed by job holder or referred to on-location sales team to close Ensure periodic contact with Business Banking clients to build relationship , verify contact details, gather market intelligence and create sales opportunity . Perform welcome calls or new product confirmation calls. ​ Gather market trends or client insights (e.g. wallet sizing) in the course of conducting outbound calls. This will aid in needs or risk identification In the event customer engagement led to the identification of a service issue, raise the relevant incident ticket for resolution and where possible, monitor till closure. As part of Business Banking’s regular campaign, initiate service calls to reactivate existing or win-back past clients. What we're looking for Bachelor's Degree in Business Administration or any related field With at least 2 years of work experience With sales, telesales or banking operations experience is an advantage About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today!