Agency Manager

About the Role As an Agency Manager you are responsible for a managing their assigned external Accredited Collection Agencies (ACA), and the Agency Officer handling each ACA, which handle collections activities for written-off accounts allocated to them by Security Bank. The purpose of this role is to ensure endorsement with respect to the allocation and distribution matrix designed by management to ACAs, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met. How you’ll contribute Manage the endorsement of Pre-Write off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix. Propose opportunities to the Late-Stage Management Unit Head to enhance/modify the ACA Case Endorsement Matrix to improve results related to KPIs. Ensure Agency Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and instruction. What we’re looking for With 3 – 4 years of relevant experience in Collections, preferably with background in Debt Recovery and ACA management Knowledge of bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management Good verbal and written communication skills Must have good critical thinking skills and exercise sound judgement Amenable to be assigned in Alabang and Makati About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today.